Scrum Master

Scrum Master

Project Manager

Providence, RI

Scrum Master/Technical Writer The Scrum Master/Technical Writer has a critical role in facilitating the progress and implementation of company projects and initiatives with a focus on achieving results and meeting deadlines. The Scrum Master/Technical Writer has a dual role consisting primarily of:

• Coaching an Agile Development team using the Scrum methodology and practices, managing the project work in TFS, reporting status to key stakeholders and management, and implementing process refinements as needed.
• Leading simultaneous projects at varying stages of completion and identifying, tracking, and managing issues through to resolution.
• Assisting the project team in the creation of policies, procedures, user guides, training materials, release notes, templates, and reports.
• Ensuring that all documentation is in compliance with customer documentation requirements. Verifying documents for omission of materials; grammatical, typing, and spelling errors; clarity of message, and adherence to documentation standards.

Essential Duties And Responsibilities:

• Partner with Development Manager to lead and inspire teams by communicating a vision for the project as well as involving people at the optimal levels for project success and overall account utilization.
• Work closely with stakeholders and project owners to collect business objectives and requirements to clearly define, document and scope projects and initiatives.
• Establish project timelines and matrices, determine assignments and follow up to ensure that obstacles are mitigated and progress is on-going.
• Ensure that planning meetings, daily updates, customer reviews and retrospective meetings are held consistently and are run effectively.
• Facilitate internal team coordination, mitigating blocks and achieving results from other teams and vendors.
• Work to overcome obstacles to success and build collaborative relationships with other teams.
• Create schedules in MS Project, functional specifications, workflows and document requirement changes.
• Work across departments to ensure that all stakeholders have input into the final product.
• Lead project status meetings and provide project status updates.
• Assist Development Manager in determining best practices for team resource planning and utilization.
• Triage related production support incidents and implement solutions to common issues.
• Build and maintain detailed documentation for the firm’s products and processes.
• Modify/update documentation prepared by others.
• Develop documentation standard for the Technology Organization.
• Be able to function under tight deadlines.

Skills And Qualifications:

• 3+ years of experience in Agile project management overseeing the management and implementation of customer facing solutions such as web sites, mobile, web applications, or enterprise software.
• 2+ years in analyst or technical writer role writing requirements, managing changes to requirements, creating user guides and training materials as well as release notes.
• Detail-oriented with excellent organization, communication and follow-up skills.
• Demonstrated experience in working with vendor/professional services engagements.
• Excellent presentation and communication skills and ability to speak to senior level clients.
• Knowledge of the entire SDLC process is required and Agile methodologies.
• Critical thinking and multi-tasking skills are a must.
• Bachelors degree or equivalent required.
• Must be proficient in English for reading/writing and conversation.
• Experience in the development of process and procedure documentation, user guides and training materials.
• Expert knowledge of Microsoft Office products included MS Project.
• Experience in a fast passed Agile environment.
• Ability to be self-driven and execute projects with minimal management oversight.
• Certificate in Agile Scrum Master a plus.