Therapy Advocate

Job Description

Job Description

As a Therapy Advocate, you will serve as a trusted guide for clients who have completed a Home Sleep Test, helping them navigate their therapy options and take the next steps toward better health. You’ll play a key role in both supporting and converting clients—balancing empathy with consultative sales expertise.  

In this position, you’ll manage client communications across multiple platforms, assist with product inquiries, order statuses, payment questions, and shipping updates, and confidently recommend therapy solutions that align with each client’s needs. 

This role is an hourly role with the potential to earn endless commission.

Essential Functions

• Achieve and exceed monthly sales targets through proactive outreach, consistent follow-up, and consultative selling.  
• Build and manage a personal client portfolio, maintaining regular communication to nurture relationships and drive repeat purchases.  
• Prioritize timely follow-up on leads, quotes, resupply opportunities, and open inquiries to maximize conversion rates.  
• Handle a high volume of inbound and outbound communications (phone, email, chat, text) while maintaining professionalism and empathy.  
• Educate clients on their sleep reports and clearly review all therapy options.  
• Comply with all regulatory guidelines, Lofta policies, and industry best practices. 

Experience:   

• 1–2 years of experience in sales, inside sales, customer service, or a related customer-facing role. 
• Strong verbal and written communication skills, with the ability to explain complex information clearly and confidently. 
• Experience managing customer relationships through phone calls, emails, and follow-up communications. 
• Demonstrated ability to meet sales goals, manage a pipeline, and convert customer inquiries into purchases. 
• Strong organizational skills and the ability to manage multiple customer interactions and follow-up tasks. 
• Comfortable working with CRM systems, online sales platforms, and customer communication tools. 
• Ability to demonstrate empathy, professionalism, and patience when working with customers navigating healthcare decisions. 

Knowledge, Skills & Abilities:   

• Sales-driven mindset with a passion for hitting weekly revenue goals.  
• Strong commitment to persistent follow-up to keep clients engaged and moving forward.  
• Ability to foster trust and maintain lasting relationships with a growing client portfolio.  
• Excellent organizational skills to track follow-ups and stay on top of opportunities.  
• Quick thinker, fast learner, and comfortable in a consultative sales environment.  
• Prior experience in e-commerce or healthcare is a plus. 

Work Environment 

This role would be authorized to be worked remotely and some travel will be required to industry conferences, manufacturers' visits, and company headquarters as needed. 

Physical Requirements 

This position requires frequent sitting, occasional walking, standing, stooping, bending and twisting of the neck, bending and twisting from the waist, and reaching overhead. This position requires some fine manipulation and simple grasping of both right and left hands (e.g. working with computer equipment and digital devices.) This position can include the occasional lifting of no more than 40 lbs when working with customer products. This position requires close vision (clear vision at 20 inches or less) and the ability to adjust focus, requires color and depth perception and also requires relatively good hearing to be able to hear sounds from customer products and computer/ digital devices. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.