Patient Services Representative/ Collector (Beechtree DX)

Patient Services Representative/ Collector (Beechtree DX)

Position Overview: As an Observed Urine Specimen Collector, you will be a key part of the team, ensuring the efficient collection and processing of specimens while maintaining the highest standards of professionalism and customer service. This is a field-based role with responsibilities including onsite specimen collection and processing, couriering of samples, coordination with clients and our Draper-based lab, and providing excellent patient care.

Key Responsibilities:

• Conduct observed urine specimen collections for patients of all ages.
• Ensure smooth specimen workflow and timely delivery to meet company needs.
• Travel between locations for collections, sample processing and couriering.
• Manage inventory and supplies for your assigned locations.
• Provide exceptional customer service to clients while maintaining company standards.
• Uphold quality assurance and show strong independent judgment during specimen collection and processing.
• Collaborate with internal teams to resolve issues and continuously improve processes.
• Ensure all processing documentation is complete and reviewed as required.
• Troubleshoot and resolve collection and processing issues with clients and lab staff.
• Ensure compliance with federal and state regulations (including HIPAA) and company policies.
• Travel locally to assigned locations as needed.
• Perform other duties as required.

Qualifications and Skills:

• Experience: Experience in specimen collection or related medical field is preferred but not required.
• Skills: Strong organizational, communication, and interpersonal skills.
• Ability to work independently, prioritize tasks, and handle pressure with professionalism.
• Strong attention to detail and accuracy in record-keeping.
• Excellent verbal and written communication skills.
• Ability to adapt to changing processes and maintain compliance with new procedures.
• Basic knowledge of medical terminology and laboratory information systems is a plus.
• Intermediate computer skills required.

Requirements:

• Must pass a Department of Health & Human Services (DHHS) background check
• High School Diploma or equivalent.

Mako Medical Laboratories