Medical Records Clerk

Job Summary

We are seeking a detail-oriented Medical Records Clerk for a temp-to-hire opportunity in Cayce, SC. This role supports a busy, fully paperless department responsible for processing EMT, paramedic, and related credentialing records.

This is a great fit for someone who is tech savvy, highly accurate, patient with customers, and comfortable working in a process-driven environment. The team is collaborative, supportive, and fast-paced, with meaningful work that helps ensure certification compliance for emergency medical services professionals. Candidates should be comfortable handling confidential information and occasional sensitive or graphic subject matter due to the nature of the work.

Key Responsibilities

- Respond professionally and promptly to inquiries.
- Review certification and re-certification documents for accuracy, completeness, and compliance before verifying eligibility or completing processing.
- Process applications, verification requests, replacement card requests, name changes, and related credentialing updates within required timelines.
- Maintain electronic records and credentialing databases with a high level of accuracy in a fully paperless environment.
- Provide general clerical support, including answering phones, scanning, copying, filing, mass mailings, and assisting with visitor escorting during scheduled events.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Process application records.
- Review digital documentation for compliance, completeness, and accuracy.
- Respond to candidate, regulated community, and public inquiries with strong customer service.
- Maintain credentialing data in web-based systems and electronic databases.

- 3 to 5 years of relevant clerical, administrative, medical records, credentialing, compliance, or customer service experience preferred.
- Strong computer skills with the ability to move quickly and accurately between multiple screens, databases, and web-based systems.
- Comfortable working in a fully paperless office environment.
- High attention to detail and ability to follow structured processes with accuracy.
- Strong communication skills and a professional, patient customer service approach.
- Ability to handle confidential information appropriately.
- Comfortable working in an environment where sensitive or graphic emergency medical subject matter may be discussed.
- Fast learner who asks thoughtful questions and can become self-sufficient quickly.
- Dependable, organized, and able to meet processing deadlines.

Preferred Qualifications

- Previous experience in medical records, healthcare administration, credentialing, certification processing, or regulatory compliance.
- Experience using electronic document management systems, credentialing databases, or high-volume data entry platforms.
- Familiarity with paramedic, ambulance services, public health, or emergency services environments.