Box Office Supervisor | Part-Time | Acrisure Arena

Box Office Supervisor | Part-Time | Acrisure Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Box Office Supervisors assist in the operation of the box office, implementing and following procedures, overseeing the box office, and/or the VIP entrances.

This role will pay an hourly rate of $24.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until September 4, 2026.

About the Venue

America's hottest music festival destination finally has the world-class arena it deserves. Now open, Acrisure Arena provides the greater Palm Springs area of Southern California with a premier 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert. Designed specifically for hockey and made for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue to the Coachella Valley.

Responsibilities

• Oversee the Box Office during events to ensure the Ticketing Representatives are providing top-notch customer service
• Working with Ticketmaster Archtics to solve customer ticketing issues
• Working VIP entrances during events to ensure there are no ticketing issues for VIP customers
• Processing orders via Ticketmaster Archtics
• Dealing with customer issues either at the box office or VIP entrances
• Perform other duties as assigned

Qualifications

• 23 years experience in an office setting or similar preferred
• Ability to perform effectively under stressful situations
• Ability to define, analyze and solve problems
• Ability to coordinate box office procedures with other staff
• Ability to work variable hours, including evenings, weekends, and holidays
• Ability to communicate effectively both verbally and in writing
• Ability to safely and accurately handle and account for large sums of money
• Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters
• Ability to maintain an effective working relationship with other staff, event promoters and the general public
• Skill in operating modern office equipment, including computers
• Frequent bending, lifting of heavy objects, sitting, exposure to multiple external elements, extensive walking through the building

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.