Membership Coordinator

Membership Coordinator

Association Headquarters is in search of building a pipeline of highly organized and detail-oriented individuals for the Membership Coordinator positions. The Membership Coordinator is responsible for delivering exceptional customer experience, executing assigned projects, and performing assigned duties. Membership Coordinators function as the liaison between an organization and its members. This includes answering queries, providing information, devising regular communication activities, and maintaining membership records.

Essential Duties and Responsibilities

• Provide customer service and support to members, following AH policy of returning calls and emails within 24 hours during the workweek
• Liaison between internal and external contacts
• Performs Payment processing (bills and invoices, reimbursements)
• Performs data entry for various databases
• Process and fill orders
• Maintain and order office supplies
• Social media updates as requested and directed
• Prepare and send certificate mailings if applicable
• Support the AE as needed on various programs, services, and projects as they support the client's scope of work and strategic plan
• Manage client website
• Manage client database
• Create and send e-blasts on behalf of a client

Education, Experience, and Required Proficiencies

• Bachelor's degree preferred, high school diploma required.

AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

Association Headquarters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status), language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.

Benefits include, but are not limited to:

• Medical, Dental, and Vision
• Voluntary Life Insurance - Employee Paid
• AFLAC available
• Paid holidays and Paid Time Off (PTO) accrual
• 401k
• Basic life insurance, short term, and long term disability

Other Benefits of Working at AH:

• Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
• Industry Leader - Most credentialed AMC, and the first AMC to be Customer Service Certified by the Customer Service Institute of America
• Flex Schedules
• Training and Development opportunities