Medical Assistant - Behavioral Health

ABOUT US:

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you. ROLE OVERVIEW and PURPOSE The Medical Assistant- Behavioral Health will schedule and coordinate patient and follow-up care for patients in the Medication Assisted Treatment (MAT), Telepsychiatry, and Social Determinants of Health (SDoH) programs. This role will support various providers, advanced providers, and registered nurses to provide excellent patient-centered care and services within a dynamic team environment. This role will obtain required authorization and eligibility information for patients referring to behavioral health programs. This position is required to provide cross-coverage in other departments at the assigned site and perform Medical Assistant duties as needed to support clinic operations and patient care demands.

RESPONSIBILITIES

• Secures and communications patients referrals and authorizations to providers
• Schedules and communicates appointment information to patients and/or

families

• Follows up with patients and providers to ensure appointments were kept
• Obtains and documents the consultation and progress reports from providers,

radiologists, and other medical professionals in patient medical records * Provides MAT pre-intake assessments to determine appropriate fit for the program * Documents MAT group attendance, random urinary drug screens, and film/pill counts * Completes SDoH assessments, referrals, and linkages and track information/outcomes in patient medical records * Follows Telepsychiatry for primary care site policy/procedures and coordinate on-site patient care with telepsychiatry providers at other sites * Documents all actions taken in patient medical records in accordance with current clinic, DHS, and health plan regulations/guidelines * Discuss all aspects of the referral process as prescribed by providers with patients, including counseling the patient regarding the cost of a referral, as needed

• Communicates with patients in person, by telephone, and/or by mail
• Acts as liaison between patients, clinic/providers, specialty care providers,

health plans/funding sources, and community resources

• Attends staff and other required meetings and training courses
• Verifies insurance eligibilities, submits treatment authorizations, and

provides coverage for front office staff, as needed

• Participates in quality improvement activities
• Documents all care coordination, services, and/or patient education in

medical records * Initiates and processes incident reports according to documentation guidelines

• Prioritizes activities according to intensity, need, and required follow-up
• Provides accurate and timely reports to supervisor and site staff, as needed
• Responds promptly and with caring actions to patients and employees
• Maintains professional working relationships with all levels of staff,

clients, and the public * Cooperate in accomplishing department goals and objectives

EDUCATION/EXPERIENCE

• High school diploma or GED required
• Valid Medical Assistant Certificate from an accredited program required
• Current Basic Life Support (BLS) certification required upon hire and must be

maintained as a condition of employment. These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Familiarity with medical procedures and terminology
• Proficiency with electronic health records system experience preferred
• Intermediate computer and data entry skills
• Must use sound judgment to anticipate needs of patients and providers
• Flexibility with changing priorities and time sensitive deadlines
• Use emotional and cultural intelligence to provide appropriate communication

and patient care

• Exemplify compassion to patients and team members
• Bilingual English/Spanish, English/Farsi, or English/Arabic preferred - must

be able to pass Language Proficiency Test if bilingual skills are needed

• Ability to successfully manage multiple tasks simultaneously
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and

ethical manner Physical Requirements

• Ability to lift/carry 15 lbs/weight
• Ability to stand for long periods of time

COMPLIANCE (Safety & HIPPA) * Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately * Maintains current knowledge of policies and procedures as they relate to safe work practices

• Follows all safety procedures and reports unsafe conditions
• Uses appropriate body mechanics to ensure an injury free environment
• Familiarity with location of nearest fire extinguisher and emergency exits
• Follows all infection control procedures including blood-borne pathogen

protocols * Maintains privacy of all patients, employees and volunteer information and access such information only on a need-to-know basis for business purposes * Comply with all regulations regarding corporate integrity and security obligations * Reports all behavior and/or activity that are unethical, fraudulent, or unlawful Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more! Pay Range: $24.95 - 34.93 per hour, depending on experience Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.