Hospitality Manager

Job Description

Job Description

Founded in 2018 by industry pros, Puttshack is a leading social entertainment concept, reimagining the traditional mini golf and dining experience. With its welcoming, high-energy environment, tech-infused mini golf and delicious menu packed with familiar favorites and exceptional cocktails, Puttshack is the perfect place for any gathering. Rooted in innovation and built for connection, our goal is to bring a sense of belonging to our associates and guests alike.

Working at Puttshack: 

At Puttshack, we take fun to the next level. With over 20 venues globally and counting, we’re a fast-growing team of talented, hands-on go-getters who take pride in the work we do – and have a blast doing it. If you’re a mover and shaker who sets the bar high and loves the thrill of building something amazing, you’ll fit right in. We’re always on the lookout for the best people to join our growth journey. If you’re inspired by new ideas and love bringing them to life, then we have the perfect canvas for you!

Position Overview:

Reporting into Director of Operations, the Hospitality Manager will help oversee a multi faceted high-volume full-service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the Guest service we provide in our venue. Manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.

Position Responsibilities may include, but not limited to:  

Operational Leadership:

• Oversee 1-2 areas of the venue operations including service, bar, reception, game & tech.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspires others to the do the same.
• Effectively operate computer systems including a POS System, Online Team Member Scheduler.
• Manages controllable expenses for their area of responsibility
• Ensure all side work is appropriately assigned and completed
• Ensure collaboration between kitchen and front of house operations

Team Development and Management:

• Participate in hiring, training, and developing hourly associates
• Create, maintain and update associate schedules using weekly and daily forecasts.
• Conducts/leads pre-shift meetings to provide daily focus and provide continuous coaching and direction to hourly staff
• Drive accountability and consistency by providing constructive coaching and feedback.

Guest Experience:

• Manages Guest Service issues professionally and with a guest centric mindset
• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience

Compliance and Safety:

• Maintain a safe, secure and healthy work environment and food safety
• Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.

Required Skills and Experience:

• Minimum of 2 years of experience as a manager in a full-service restaurant; experience within a high-volume food & beverage, hospitality, and/or social entertainment venue
• Results driven; ability to lead/coach team to achieve business objectives/goals
• Strong communication skills with the ability to resolve conflict and provide direction to your teams
• Demonstrates financial acumen, strong understanding of restaurant operations
• Tech savvy and willingness to learn new systems and tools.
• Flexible availability to work evenings, weekends, and holidays
• This position must pass a post-offer background check

Preferred Skills and Experience:

• Preferred certifications including ServSafe and state/local licensing requirements
• Hospitality Degree preferred

Physical Requirements:

• Physical activities on a continuous basis for up to 10 hours, including standing, walking, bending, sitting, and occasional lifting up to 40 lbs. may be required.
• The venue may include slick surfaces, stairs, narrow spaces, and navigating complex areas. 
• The noise level in the work environment is typically moderate to high.
• Frequent use of telephone/video conferencing, and usage of a computer and keyboard to communicate through written means.
• The physical demands described above are representative of those that must be met by an associate to successfully perform the essential functions and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities.

Benefits:

We have a guest service mindset and treat our associates the same way, offering our full-time, eligible associates: 

• Health/dental/vision coverage options
• 401(k) matching 
• Company paid Life and AD&D Insurance 
• Voluntary short term and long term Disability Insurance
• Generous PTO, including paid parental leave
• Associate discounts (FREE mini golf!) 
• Pet Insurance
• Flex Spending Accounts
• …and more!

Puttshack USA is proud to be an Equal Opportunity Employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.