Experienced Service Advisor

Job Description

Job Description

Salt Lake Valley Auto Group is adding to our Service Team for our Buick GMC Location. We are looking for Customer Oriented, Dependable, and Punctual Service Advisors with previous experience, preferably with General Motors  to join our team. 

Commission based with an average range of $60K - $100K annually with our top producers making well over $100,000 a year. 

Benefits

• Medical
• Dental
• Holiday
• Vacation
• 401(k) Plan

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

• Ensure the daily inventory of technicians' time is consistently sold to service customers.

• Distribute work between technicians efficiently.

• Answer technical questions about vehicle problems, warranties, services, and repairs.

• Maintain Customer Happiness scores at or above company standards.

• Assist in diagnosing vehicle problems; order parts and tools as necessary.

• Oversee administration of warranty claims as well as training and supervising of service department.

• Set schedules and assigns tasks to service department employees.

• Reinforces company policies and adheres to company standards.

• Encourages compliance with applicable laws and regulations.

• Maintain good working relationship with factory(s) and foster positive employee relations.

• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality

• Ability to follow processes and procedures

• Time management skills

• Fantastic communication skills with your customers and coworkers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.