Implementation Manager

Job Description

You have at least 3 of years of experience in a customer-facing position, with prior experience in a technology company. You also have a strong understanding of the healthcare or payments industry. This is the team for you.

 

As an Implementation Manager within the InstaMed team at JPMorganChase, you will be responsible for implementing InstaMed’s solutions, directly or indirectly, with healthcare providers. You will be required to maintain strong working relationships with other personnel in Sales, Contracting, Product Management and Technical Operations. The ideal candidate will have at least 3 years of client-facing experience delivering technology solutions within the healthcare or payments industry. InstaMed is a fast-paced healthcare technology company, so the ability to learn and retain product knowledge and stay organized is critical to success.

 

InstaMed, a JPMorganChase company, powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed’s patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, processing payments and moving healthcare data seamlessly, and improving consumer satisfaction. 

 

Job responsibilities

• Manage multiple concurrent implementation projects in an effective and expedient manner to ensure quality implementations for InstaMed’s customers.
• Serve as a subject matter expert on InstaMed solutions, providing technical support and guidance to internal and external stakeholders to ensure optimal performance and functionality based on the customer’s specific business needs.
• Analyze and resolve technical issues through collaboration with internal teams, ensuring high levels of client satisfaction.
• Monitor implementation activities and effectively manage customer expectations through communication and planning to ensure a positive customer experience and full utilization of the InstaMed solutions.
• Complete account setup and deliver end user training for full suite of InstaMed solutions.
• Manage escalations to quickly address concerns that come up during Implementation.

 

Required qualifications, capabilities, and skills

• Minimum 3 of years of experience in a customer-facing position.

• Prior experience in a technology company required.
• Strong understanding of the healthcare or payments industry.
• Proven ability to manage multiple priorities simultaneously in a fast-paced environment without compromising quality.
• Detailed oriented, well organized, and driven to keep your book of business on track and updated in a timely manner.
• Ability to rapidly understand the InstaMed Platform and solutions and acquire and apply new technical and industry knowledge quickly.
• Sound judgment in setting customer expectations and managing sensitive customer situations.
• Strong communication skills, both written and verbal.

 

Preferred qualifications, capabilities, and skills

• Healthcare or payment experience.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.