Office Assistant

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.


Founded in March 1996, we have a presence in all 50 States. Tryfacta has ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:
Tryfacta is seeking an Office Assistant for our client in Orlando, FL, 32803 . This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title: Office Assistant
Location: Orlando, FL, 32803
Duration: Long-Term

Responsibilities for this position include, but are not limited to:

• Provides reception, telephone, and clerical support to Central Office; provides clerical support to other departments as needed, which may include the Executive Office, Human Resources, Accounting, Tenant Integrity, Public Relations, or other area as assigned.
• Greets incoming visitors, residents, and other individuals, including individuals who are seeking public housing and/or housing assistance information; ascertains the nature of business; provides appropriate information in a professional manner; directs visitors to appropriate personnel.
• Answers incoming telephone calls; screens calls; provides information and assistance; directs callers to appropriate personnel or agencies; records/relays messages; initiates and returns calls as necessary; responds to complaints and routine questions; researches problems and initiates problem resolution.
• Receives incoming mail, packages, and other deliveries; sorts and distributes mail per established procedure and in a timely manner; notifies employees of packages received.
• Types, prepares, or completes various forms, reports, correspondence, messages, lists, contracts, applications, verifications, envelopes, labels, or other documents.
• Receives various forms, reports, correspondence, lists, manuals, directories, reference materials, or other documentation; reviews, completes, processes, forwards, or retains as appropriate.
• Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing or other software programs.
• Performs various clerical tasks in support of department activities as needed, which may include making copies, sending/receiving faxes, filing documents, preparing outgoing mail, or scheduling meetings/appointments.
• Communicates with supervisor, employees, other departments, local officials, callers, visitors, residents, HUD personnel, vendors, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Regular attendance in conformance with standards, which may be established by management from time to time, is essential to the successful performance of this position. Employees with irregular attendance may be subject to disciplinary action, up to and including termination of employment.
• May operate a motor vehicle to conduct various errands as assigned.
• Provides assistance to other employees or departments as needed.
• Performs other tasks as required. The above-listed duties are only illustrative and are not intended to describe every function that may be performed by this position. The omission of specific statements does not preclude management from assigning specific duties not listed, if such duties are a logical assignment to the position.

To be considered for this position, you should have: [Skills, Education, or Experience]

• High school diploma or GED.
• 5 months of experience in reception work, switchboard operations, personal computer operations, or general office work.
• Equivalent combinations of education and experience may be accepted.
• May require a valid Florida driver's license.

Physical Requirements: Must be physically able to operate a variety of automated machines, including telephone, computer, copier, calculator, etc. Must be physically able to exert up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Position involves mostly sedentary work, but may require walking or standing for brief periods of time.

Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes receiving assignments and/or directions from supervisor.

Language Ability: Requires the ability to read a variety of policy and procedure manuals, computer manuals, reference materials, etc. Requires the ability to enter data into a computer and Prepare reports, correspondence, records, etc., with proper format, punctuation, spelling, and grammar, using all parts of speech. Must be able to speak with poise, voice control, and confidence to articulate information to others.

Intelligence: Requires the ability to apply rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in oral, written, diagrammatic, or schedule form. Requires the ability to make independent judgments in the absence of supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information and the ability to comprehend and respond to inquiries.

Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently with students, parents, staff, and with persons of varying educational and cultural backgrounds.

Numerical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division.

Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width, and shape, and to visually read various information.

Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using automated office equipment and communications machinery.

Manual Dexterity: Requires the ability to handle a variety of items including computer keyboards, office equipment, control knobs, switches, etc. Must have minimal levels of eye/hand/foot coordination.

Color Discrimination and Visual Acuity: Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, peripheral vision, depth perception, and color perception; and to analyze written or computer data.

Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under moderate stress when confronted with an emergency or tight deadline. The worker is subject to tension as a regular, consistent part of the job.

Physical Communication: Requires the ability to talk and hear: (talking: expressing or exchanging ideas by means of spoken words; hearing: perceiving the nature of sounds by ear). Must be able to communicate through a telephone.

Performance Indicators:

Knowledge of Job: Has thorough knowledge of the methods, policies, and procedures of Housing Authority as they pertain to the performance of duties of the Office Assistant. Has knowledge of the laws, ordinances, standards, and regulations pertaining to the specific duties and responsibilities of the position. Has the ability to comprehend, interpret, and apply regulations, procedures, and technical information. Has knowledge of modern office practices and procedures. Is able to type and enter computer data with speed and accuracy. Is skilled in applying a responsible attention to detail as necessary in preparing reports and records. Is able to read and interpret various administrative materials pertaining to the responsibilities of the job. Is able to maintain records with accuracy and confidentiality. Is skilled in the use of computers for data processing, word processing and records management. Has knowledge of how to operate and maintain a variety of office equipment as necessary in the performance of daily activities. Is able to perform basic mathematical computations with ease. Is able to weigh competing priorities, make work assignments, and meet deadlines. Is able to use independent judgment as needed in performing routine tasks. Has knowledge of the terminology used within the department. Has knowledge of how to maintain effective relationships with co-workers, personnel of other departments, professionals, and members of the public through contact and cooperation. Has knowledge of how to react calmly and quickly in emergency situations. Is able to perform duties effectively and efficiently in interruptions. Is able to perform duties effectively and professionally in adverse environments. Is able to handle public issues and constant concerns. Is able to plan, organize, and prioritize daily assignments and work activities. Has good organizational, technical, and human relations skills. Is able to learn and utilize new skills and information to improve job performance and efficiency.

Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high-quality communication and interaction with internal and external entities with whom the position interacts.

Quantity of Work: Performs described Essential Functions and related assignments efficiently and effectively in order to produce a quantity of work that consistently meets established standards and expectations.

Dependability: Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, policy, standards, and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human, and conceptual areas.

Attendance: Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness. Provides adequate notice to higher management when required to vacate or change leave requests.

Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be accomplished, and initiates proper and acceptable action for the completion of work with a minimum of supervision and instruction.

Judgment: Exercises analytical judgment in areas of responsibility. Identifies issues or situations and specifies decision objectives. Identifies or assists in identifying alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations, and alternatives before exercising judgment.

Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of the same. Questions such as instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with established policies or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation intra- and inter-departmentally.

Relationships with Others: Shares knowledge with managers, supervisors, and co-workers for mutual benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships inter- and intra-departmentally, and with external entities with whom the position interacts. Tactfully and effectively handles requests, suggestions, and complaints in order to establish and maintain goodwill. Emphasizes the importance of maintaining a positive image.

Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates the expected time of completion of work elements and establishes a personal schedule accordingly. Attends required meetings, plans sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules.

Safety and Housekeeping: Adheres to all established safety and housekeeping standards. Ensures such standards are not violated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Tryfacta is an Equal Opportunity/Affirmative Action Employer.