Network Operations Center Manager/NOC Manager

Join us at SB Energy, a leading company backed by SoftBank and Ares pairing cutting-edge innovation with best-in-class execution. Our Mission is to provide reliable, affordable energy at scale to support America’s growing energy demands.
Headquartered in Redwood City, CA, SB Energy develops, builds, owns & operates some of the largest and most technically advanced energy and data center infrastructure projects in the United States. Since launching in 2019, the company has rapidly grown into a top-tier integrated platform with over 3 gigawatts (GW) in operation and a multi-GW pipeline of energy and data center infrastructure nationwide. SB Energy also utilizes its strong culture of innovation to identify and incorporate new technology into our projects, including our AI-based digital platform, to deliver energy infrastructure that is local, reliable, and matched to load. We are building the energy and technology future—today.
The Network Operations Center (NOC) Manager is responsible for the day-to-day leadership of a 24x7 operational environment supporting SB Energy’s mission-critical infrastructure campuses, including the Freebird and Cosmos programs. The role supports enterprise networking, carrier connectivity, OT-integrated systems, BMS/EPMS platforms, physical security systems, and centralized operational monitoring environments.
This position works closely with Site Operations, Security Operations (SOC), Facilities Operations (FOC), engineering teams, commissioning teams, and vendors to support operational readiness, incident response, escalation management, and transition of infrastructure from construction into steady-state operations.
The ideal candidate has experience leading operational teams within data centers, telecom, utility, industrial, or other mission-critical environments where uptime, operational discipline, and cross-functional coordination are essential.
Manage day-to-day operations of a 24x7 Network Operations Center supporting mission-critical infrastructure
Lead shift operations, escalation management, incident coordination, and operational communications
Support operational turnover and onboarding activities for new campuses and infrastructure systems
Coordinate monitoring and operational visibility across networking, WAN/carrier infrastructure, wireless, BMS/EPMS, OT-connected systems, and physical security platforms
Support KPI reporting, operational metrics, alarm management, and executive reporting activities
Coordinate operational activities with engineering, facilities, cybersecurity, vendors, and construction teams
Support staffing plans, shift schedules, operational readiness exercises, and team development initiatives
Coordinate vendor escalation and carrier management activities during operational events
Maintain operational documentation standards and support continuous improvement initiatives
Support operation and management of centralized monitoring platforms and operational workflows
Ensure operational events are properly documented, escalated, communicated, and closed out
Support onboarding and integration of new infrastructure systems into operational monitoring environments
Work closely with Site Operations and Engineering teams to support maintenance activities and operational continuity
Assist with development of operational standards, reporting structures, and escalation matrices
Participate in operational readiness planning for future sites and campus expansions
Support operational coordination between NOC, SOC, and FOC teams
Promote a professional, customer-focused operational culture across all shifts
Bachelor’s degree in information technology, engineering, or related field, or equivalent work experience preferred
7+ years of experience in NOC, telecom, data center, utility, industrial, or mission-critical operations environments
Experience supporting operational escalation management and incident response workflows
Strong understanding of networking fundamentals, infrastructure monitoring, and operational support systems
Experience supporting operational turnover from construction or commissioning into production operations preferred
Proficiency in Microsoft Office, ticketing systems, monitoring platforms, and operational reporting tools
Experience supporting hyperscale or large-scale data center environments ·
Experience with Cisco, Palo Alto, SolarWinds, or enterprise monitoring platforms
Familiarity with carrier operations, WAN infrastructure, or DWDM transport environments
Industry certifications such as CCNA, ITIL, Network+, or Security+
Location: On-site near Temple/Burlington, TX.
In addition to competitive base pay, total compensation may include a discretionary annual bonus and a market leading comprehensive health and wellness benefits package. At SB Energy, we invest in our people and their families with benefits designed for flexibility, support, and peace of mind. Full-time employees enjoy:
100% Company-Paid Medical, Dental & Vision (for employees and dependents)
Generous Paid Time Off + 11 Paid Holidays
Life, AD&D & Long-Term Disability Coverage
Flexible Spending Accounts (FSA) for Medical, Dependent Care, Transit & Parking (with company contributions)
Mental, Physical & Social Wellness Support (with company contributions)
Flexible Work Arrangements & Hybrid Office Setup Benefits
Monthly Reimbursement for Phone, Internet & Data
Optional Legal & Pet Insurance Plans
Device Purchase Support
At SB Energy, the success of our projects is driven by a desire to see our projects benefit as many people as possible. We work to serve local communities through volunteering, fundraising, and much more. For example, we’re proud to support access and opportunity in engineering and clean energy through impactful mentorship programs and workforce training. When you join SB Energy, you can become a part of these efforts, collaborating with team members who share a vision of building a better future now!
SB Energy is built on a foundation of collaboration and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.