Manager - Leave of Absence Operations

Responsibilities Monitor daily compliance, quality, and service level agreement (SLA) performance across the LOA team and communicate findings and trends to team leader(s). Provide direct people leadership to LOA Associates and Representatives, owning all core leadership responsibilities, including selection, onboarding, training, development, performance management, and coaching. Own the monthly Dovetail quality review process for the LOA team, delivering coaching directly to employees and sharing findings with team leader(s). Serve as the primary escalation resource for all cases, coordinating with vendors, Employee Relations, HRBPs, and Legal while keeping team leadership informed of emerging issues and trends. Own new employee onboarding coordination for the LOA team, ensuring new hires have a structured training schedule and clear knowledge checks in place. Gather and consolidate process improvement opportunities across the LOA team, bringing prioritized recommendations to team leader(s) to inform the strategic roadmap. Produce a monthly operations summary for team leadership, highlighting trends, risks, and wins across the LOA team. Manage corporate audit requests and findings end-to-end, keeping team leader(s) informed throughout the process. Perform other duties as assigned. Requirements College degree in HR, business, or a related field. 6 or more years of leave or benefits related experience. Prior leadership experience. Experience with multi-state and international leave administration. Experience using Leave Case Management Technology and Workday platforms. Customer service oriented, with excellent verbal and written communication skills, the ability to driven results, and effectively prioritize. Excel, Word and related software package skills. Strong attention to detail. Strong analytical and organizational skills. Thoroughly analyzes information and makes timely, practical decisions and recommendations. Ability to understand complex payroll calculations and a strong understanding of how system interactions impact pay. Ability to work effectively with internal and external teams.Highly ethical and can maintain confidentiality. CEBS exams and designations a plus. Certifications & Qualifications CEBS #J-18808-Ljbffr Jobtailor