Room Attendant

The Sonnenalp is looking for a Full-time Seasonal Room Attendant to join our Housekeeping Team.

Application Deadline:Hiring will occur on a rolling basis. Applications will be accepted until May 15th, or until the position is filled.

Wage: $20.00 - $22.00 /hour

Primary Purpose of Position

To maintain the cleanliness, organization, and overall presentation of guest rooms while delivering a high standard of service that supports an exceptional guest experience. The Room Attendant is responsible for learning and applying Sonnenalp’s procedures, policies, and quality standards, ensuring each assigned room is cleaned with care, efficiency, and attention to detail. This role contributes to the success of the Housekeeping team by consistently meeting productivity and quality expectations while supporting a positive and professional environment. 

Essential Duties and Responsibilities

• Ensure personal appearance is professional and uniform is clean and pressed at all times
• Respond promptly to requests from guests, supervisors, and other departments.
• Organize and restock the cart at the beginning and end of the shift.
• Deliver any requested housekeeping items to guest rooms.
• Organize work schedule to complete daily assignment of a minimum of 8 Guest rooms, ensuring adherence to high-quality inspection standards of at least 85%
• Remove trash, dirty linen, and room service items
• Make beds, clean bathrooms, replace dirty linens with clean ones
• Dust, polish, and remove marks from walls and furnishings
• Check that all appliances are present in the room and in working order
• Straighten desk items, furniture, and appliances according to the prescribed layout
• Vacuum carpets and perform floor care duties in guest rooms as well as corridors
• Clean corridors, lobbies, stairways, elevators, and lounges as well as guest rooms when asked
• Follow all company, safety, and security policies and procedures; complete safety training and certifications; properly store flammable materials
• Report any damage to hotel property, maintenance issues, or safety hazards
• Maintain the confidentiality of proprietary information and the security of guest rooms
• Support team members to reach shared goals.
• Speak with others using clear, respectful, and professional language
• Perform other reasonable job duties as requested by Supervisors.

Education/Experience

• High school diploma preferred
• Basic English language skills preferred- i.e. ability to understand and respond to Guest needs and follow directions
• Experience operating cleaning equipment preferred

Special Skills/Equipment

• Attention to detail and thoroughness
• Communication Skills - i.e., listen & respond clearly
• Reliability/ Dependability
• Team Cooperation
• Integrity / Honesty
• Ability to complete assigned work under supervision
• A passion for providing customer service

Essential Physical Requirements

This role involves demanding physical abilities, including but not limited to:

• Must be able to stand for the duration of the shift
• Ability to lift, push, pull, and carry a minimum weight of approximately 25 lbs and have the ability to carry up to 50 lbs
• Ability to kneel, bend, crawl
• Ability to work in confined spaces
• Ability to tolerate exposure to dust and cleaning chemicals

Benefits

• Medical, Dental, Vision Insurance
• Resort Discounts
• Holiday Pay, Paid Time Off, and Sick Pay
• 401(k) Retirement Plan & Roth 401(k)
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.