Sales Associate

Build the Future with Us — Forge & Build is Hiring an Inside Sales Associate Inside Sales Associate – Boerne, TX. Front‑line, customer‑facing role delivering excellent service, managing walk‑ins, handling calls, processing orders, and supporting outside sales representatives. Schedule: Monday to Friday, 7:00 AM to 5:00 PM, overtime pay after 40 hours. Primary Responsibilities Serve as the first point of contact, providing outstanding customer service and maintaining a friendly, professional attitude for walk‑ins and incoming calls. Process sales orders, quotes, pricing requests, and apply payments on customer accounts. Responsible for stocking, cleaning, merchandising, and maintaining overall store cleanliness and a safe shopping environment. Assist in unloading merchandise received in the store. Maintain strong knowledge of all product lines and provide product information. Identify new business opportunities by referring potential leads to outside sales representatives. Learn and understand the BisTrack system, including inventory discrepancies, receiving, and POS tasks. Ensure effective and timely communication, providing action items to improve issues with urgency. Perks & Benefits Monthly Family Dinner Night – We treat you and your family to dinner every month; (An employee favorite!; restrictions apply) Competitive compensation Full medical, dental, and vision coverage for full‑time employees Generous PTO + paid holidays 401(k) + company match Tool and boot reimbursements (role dependent) Gym membership stipend + wellness programs (earn PTO and prizes!) Company events, food truck nights, and monthly team dinners 16 hours of paid volunteer time per year—give back to the community you call home Career advancement, leadership training, and professional development opportunities About You You want to be part of a team that’s transforming the construction industry. You bring grit, heart, and humility and are excited to grow in a fast‑paced, mission‑driven environment. Desired Attributes See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills & Qualifications Strong customer service skill set, consistently providing excellent experience to current and potential customers. Effective communication, clear, accurate, and timely to all internal and external customers, and problem‑solving ability. Fosters strong collaboration and partnership with all internal team members. Ability to provide general product knowledge and upselling understanding. Maintains a professional appearance and positive attitude at all times. Able to thrive in both collaborative and autonomous environments. Self‑driven with an entrepreneurial mindset, adaptable and agile to learn new technologies and processes quickly. Embodies Equipmentshare mission and culture, adheres to all employee policies and attends reliably. Other duties as assigned by management. Education and Experience Preferred experience with providing a great customer experience. General knowledge of the construction industry is a plus. Excellent written and oral communication skills, effective and consistent with internal and external customers. Understanding basic math for calculating quantities and processing sales. Effective organizational, time‑management, detail orientation, and problem‑solving abilities. Ability to adapt quickly, thrive, and succeed in a fast‑paced environment. Must be able to drive and maintain a valid driver’s license. Inherent desire to learn, develop individually, and strive for continuous improvement. Physical Requirements Ability to stand and walk for prolonged periods. Ability to move products and assist with layout changes, lifting up to 50 lbs at a time. Move self in confined spaces, bending and stooping as required. May be required to work in extreme outside temperatures while assisting customers. EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on job responsibilities. #J-18808-Ljbffr