Communications Technician (Police Dispatcher)

Job Summary The Communications Technician performs police department dispatch duties to include operating MultiAgency Radio Communications (MARCS) radios, computer-aided dispatch (CAD), security cameras andpublic safety systems. Receives and responds to calls for servicegenerated from telephone calls, system alarms, and customerinteraction. Subject to call-in (24) twenty- four hours a day (7)seven days a week. An employee assigned to this classification works on one of three shifts and may be required to work holidaysor evenings outside of scheduled workday. Works varied shifts asassigned and may be required to work overtime.

ESSENTIAL JOB FUNCTIONS

Dispatch Operates Computer Aided Dispatch (CAD) and MARCS radios.Receives and respondsto callsforservice generated from telephonecalls,system alarms, and customer interaction. Enters necessary information in the CAD and dispatchesappropriate personnel. Receives and transmits messagesto lawenforcement officers, emergency squads, fire departments, and otherpersonnel. Monitors radio messages and logs incoming and outgoing calls inCAD, and provides continued communications as needed. Accesses and utilizes various law enforcement and collegedatabases and information systems to retrieve, enter, or verifyinformation. Operates and monitors safety systems to include fire safety andelectronic access alarm systems,security cameras, PublicAddress(PA)system, and campus emergency notification system. Provides customer service to students, faculty, staff,administrators, and visitors of the College. Accepts, logs,retrieves, and returns lost and found property. Receives, resolves, or forwards complaints when reported to thepolice department. Takes and forwards messages to policepersonnel. Administrative Keeps complete and accurate records and documentation. Complies with Law Enforcement Automated Data System (LEADS) andthe Ohio Law Enforcement Gateway (OHLEG) rules and regulations andassists with LEADS and OHLEG audits. Maintains confidentiality of sensitive information. Community Engagement Collaborates with other campus and non-campus partners toidentify and develop solutions to safety and security issues. Participates in various campus events and activities thatpromote campus safety. Engages in public contact via telephone, e-mail, or in-personto take complaints, answer inquiries and provide assistance. Culture of Respect Fosters and maintains a safe environment of respect andinclusion for faculty, staff, students, and members of thecommunity. Additional Duties & Responsibilities Assists other college departments and personnel during peaktimes and special events that serve the college. May assist persons with mobility or other impairments. Works assigned schedule and exhibits regular and predictableattendance. May be required to work weekends, holidays, or hours outside ofthe scheduled workday.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

High School Diploma or GED.* An appropriate combinationof education, training, coursework and experience may qualify acandidate.

LICENSES AND CERTIFICATIONS

State Motor Vehicle Operator's License or demonstrable abilityto gain access to work site(s). Applicants must also have the ability to obtain and maintain required certifications: Dispatching Certification; LEADSCertification. Union (If Applicable) Fraternal Order of Police Scheduled Hours 40 Full Time/Part Time Full time Compensation Hourly: $26.92 #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.