IAD Customer Service Baggage Drop Agent

Customer Service - Baggage Drop Agent

We are looking for a reliable Customer Service - Baggage Drop Agent also known as Vendor Behind Counter (VBC) to assist airline passengers by verifying government-issued identification, issuing passenger baggage tags, and moving such baggage to the client conveyor belt system.

Pay: $18.13/hr. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. Available Shift: Full Time AM & PM Location: Dulles International Airport

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members

Physical Demands:

• The individual may be required to stand and walk for 2/3 or more of the work shift.
• Individuals may be required to talk, hear, and use hands to handle or feel, for 2/3 or more of the work shift.
• Individuals may be required to periodically lift 75 pounds or more for up to 2/3 of the work shift

Work Environment:

• The work environment has a moderate noise level.

Language Skills:

• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as government-issued identification items, safety rules, operating and procedure manuals, and employee handbooks.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

Math Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal

Reasoning Ability :

• Ability to apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements:

• Employees must comply with the Company's uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.
• Employees must comply with all guidelines and policies set forth in ABM Aviation's Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 92Y, 92A, LS, SK, 3051, 2S0X1

Responsibilities

• Meet and greet airline customers in a positive and friendly manner.
• Move stanchions for optimal line queue management.
• Verify government-issued photo identification and /or authorization to ensure only authorized access to the concourse.
• Issue customer baggage tags and place such tags on checked baggage.
• Move tagged baggage to the client conveyor belt system.
• Comply with all safety, security, compliance, and quality standards and employees must also adhere to all hazardous materials handling requirements.
• Maintain a clean and safe work area at all times.
• Miscellaneous duties as assigned.

Qualifications

• Must be 18 years of age or older• No high school diploma, GED, or college degree required

• Must meet all requirements to receive required airport SIDA badge, and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.

• One (1) year of customer service or similar work experience preferred

• Previous airport, baggage handling, warehouse, or porter experience preferred.

MUST have the following three documents with you for the SIDA Badge Application CBP purposes in case we move you forward for the next steps:

• SSN
• Identification with Current Address (Choose one)**
  • State ID
  • Driver's License
• Citizenship Verification (Choose one)**
  • US Citizens: US Passport or US Birth Certificate/Naturalization
• Foreign Nationals: Green Card or Employment Authorization Document (EAD)
  • EAD Categories ineligible for SIDA security clearance: A10, A11, C08, C10 (see recruiter for more information)

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit

Job Info

• Job Identification 164501
• Posting Date 08/23/2026, 05:37 PM
• Job Schedule Full time
• Locations Dulles International Airport, VA, United States Dulles, VA, United States
• Job Category Customer Service
• Work Days Full Time, Including Weekends
• Workplace On-site