Staff Product Manager
Virtual Vocations Inc
Driving operational excellence, the full-time Staff Product Manager will own the claims experience strategy, lead software migrations, and enhance internal workflows to improve claims handling for brokers and policyholders in a remote work environment. Key responsibilities Define and evolve the claims experience strategy, focusing on operational efficiency and customer-facing experiences Lead complex software migrations and platform evolution, ensuring successful implementation and measurement of impact Serve internal customers by designing tools that reduce manual overhead and enhance team capacity while improving the overall claims experience Required qualifications 7+ years of experience in building and shipping software products, preferably in SaaS or fintech Proven track record of leading migrations or systems transformations, particularly in claims platforms or workflow tools Strong understanding of customer experience and internal workflows, with the ability to balance both perspectives Experience using AI tools in product development and a willingness to expand knowledge in this area Demonstrated success in delivering against strategic goals with measurable impact on customer outcomes and business metrics
Vacancy posted 3 days ago
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