Floor Supervisor

FLOOR SUPERVISOR
Part Time to Full Time

The Butcher’s Daughter is a busy, fast paced and vibrant plant forward parisian style restaurant & all day cafe located in the heart of vibrant  West Hollywood on Melrose Ave.  We are home to locals, and a destination to travelers – and strive to create an environment & lifestyle that is welcoming to all. We are looking for a seasoned front of house manager to join our team, who is enthusiastic about the restaurant industry and is looking to establish themselves and their team even more in this ever growing neighborhood. 

This person must 

• Be a positive leader; speaks kindly, calmly, clearly to all employees. Manages in a fair and consistent way. 
• Be inspiring to work with; instills worth ethic, enthusiasm, and hospitality into the every day
• Be present on the floor at all times; building guest connections and driving business and sales 

ABOUT THE ROLE:
The FOH supervisor plays a key leadership role in the restaurant, supporting all the operations under this roof for both front and back of house. The FOH Floor Supervisor is especially responsible for ensuring an exceptional guest experience throughout every shift and supporting the hourly staff. This role involves a hands-on approach to service, supporting and leading the FOH team by example, and making sure the space is guest-ready each day. Candidates should be comfortable owning all aspects of operations and service, which may include long hours on your feet, lifting and moving heavy items, and working closely with the culinary team. You’ll set the tone for hospitality, pace, and flow—and help bring our sunny, stylish energy to life.

Financial Responsibilities:

• Strong knowledge of operations including food, beverage, staff supervision, safety, and guest experience

• Capable of controlling day to day operations set for you; including scheduling, breaks, meal periods, service execution, and staff development.
• Experience troubleshooting and reviewing service issues 
• Experience training, and developing staff. You are the daily cheerleader!!
• Adhere to company standards and service levels to increase sales and minimize costs; including food, beverage, and labor.
• Ensures that all proper procedures and security are in place to protect employees, guests, and business assets.
• Must be a great communicator, you must have patience and a strong head on your shoulders. 

Operational Responsibilities

• Is a quick learner, critical thinker, and natural problem solver.
• Is passionate about food, beverage, and people!
• Is invested in growing the restaurant as if it’s your own and will train staff to The Butcher’s Daughter standards and best practices and beyond.
• Manage shifts – which include daily decision making, scheduling, planning.
• Investigate and resolve any type of complaint coming from staff or guest associated with quality, safety, and procedures.
• Works quickly and responds in a timely manner to emails and completes tasks on time.
• Are hands on and creative, and helps plan marketing, advertising, and special events for the restaurant.
• Can maintain and enforce proper time-keeping procedures and policies.
• Keeps the Director of Operations, the GM, and leadership team fully informed of all issues and takes prompt corrective action when necessary or sends suggestions of alternative courses.

Team & People Responsibilities

• Provides direction to employees regarding operations and procedures
• Communicates in a clearly and effectively.
• Has a working knowledge of IT - Toast, Excel, R365, reservations platforms, and other restaurant technology systems.
• Is self- disciplined and possesses natural leadership.
• Pleasant and polite, professional, and presentable.

Benefits of Working with The Butcher’s Daughter

We offer competitive benefits for both full-time and part-time team members, including:

• Medical, Dental, Vision (Full-time only)

• Health & Wellness Programs

• Family & Staff Meal Discounts

• Discounts in The Butcher’s Marketplace

The Butcher’s Daughter is an equal opportunity employer. We are committed to providing a workplace free from discrimination based on race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability, or perceived disability.