Product Specialist 3

Job Description:

This position will be a member of an application support team and will become a technical subject matter expert for the state psychiatric hospitals' applications and systems. This position will provide application end-user support including rotational afterhours on-call support. This position will be included on the implementation team of the state hospital's electronic health record project, referred to as ICM, and additional implementation teams for other state hospital initiatives/projects

Tasks will include:

• End-user support
• User Administration
• System Administration
• Interface Monitoring
• Forms development
• Application customization
• Report writing
• Work with cross functional technology teams
• Read/analyze/modify technical documentation
• Create troubleshooting and instructional work-flow documentation
• Convey/Teach technical and
• work-flow documentation to end-users
• Work with vendor(s) to facilitate implementation(s)
• Perform system testing
• Coordination of annual disaster recovery testing
• Coordination of system updates/maintenance activities
• Organize and create tasks to increase team productivity
• Provide level of effort estimates on team tasks
• Provide improvements/suggestions to streamline team processes
• Preference will be given to candidates with the following skills:
• Healthcare information technology
• User administration
• Application System Administration
• Crystal Reporting experience
• SQL programming language

Qualified candidates must have at least 5 years of experience in application support, technical support experience with application vendor
management, application implementation and technical and user workflows

Required Skills : XML,SQL
Additional Skills : Applications Architect,Big Data