Customer Service Assistant

Job Description

Job Description

Customer Service
Location: Los Alamitos, CA
Shift: Monday - Friday 7:00 am - 4:00pm
Pay: $21.00 - $24.00 (DOE)

Job Description:

• Develop and maintain positive customer relations and coordinate with various functions within the company to provide customer service to our commercial airline, engine overhaul, and global military facilities,
• Ensure Customer Master File is accurate for assigned accounts; understand Customers purchasing methods; ensure responsive and accurate order fulfillment.
• Provide prompt replies to quotation requests, order inquiries and complaints.
• Review documentation from Customs brokers and freight forwarders to ensure company instructions are being followed and shipments are delivered in a timely fashion.
• Responds to customer orders, inquires invoice queries
• Processes customer orders that arrive via fax or e-mail including a thorough review of the order to ensure all required information has been defined and the business is able to comply with the terms of the order.
• Monitors order for accuracy ordered product specs, order pricing etc, includes proper information to the ship point, supplier, transport company, and /or freight forwarders for the purpose of manufacture, packaging, shipping and documentation.
• Ensures the product / order is produced and prepared for shipment on time and delivered to the customer.
• Provides correct documentation for order depending on destination country
• Monitors order and shipment status throughout the order fulfillment process and initiates the appropriate actions where necessary (expediting, tracing etc.).
• Knows resources to involve in ensuring commitments to customers are met.
• Responsible for managing any logistics related issues that may arise within the supply chain and communicate to the appropriate internal personnel and customers.

Skills Required

• Must be a U.S. Person as defined by ITAR Requirements
• Minimum 1-year experience in aviation/aerospace experience required.
• Proven customer service experience in a manufacturing environment is a must
• Experience in exporting product outside of the US is critical
• Strong written and verbal communication skills are essential
• Ability to work as part of a team and interface effectively with other departments
• Ability to take the initiative and prioritize responsibilities
• Bilingual -Spanish a plus
• PC literate, numerate

Education:
Minimum education required: High School Diploma or Associates degree