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Service Advisor

Texas Collision Centers Inc

Plano, TX
Job Summary:

Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.

Duties/Responsibilities:
  • Examine damage to determine the extent of body, structural, mechanical, or interior damage
  • Prepare estimates to repair vehicle
  • Explain repair process to customers
  • Communicate with customers insurance related to damages and obtain repair authorization
  • Complete vehicle check-in with customer
  • Explain and communicate repair process, estimated repair time and any updates with the customer
  • Handle total loss process
  • Perform final Quality Control inspection
  • Upon completion of repair work, deliver vehicle to customer
  • Comply with all TCC's safety standards, guidelines, and procedures
  • Perform other related duties as assigned
Requirements :
  • Positive, friendly, and approachable demeanor
  • Exemplary customer service skills
  • Exceptional multi-tasking and problem-solving skills.
  • Excellent organizational skills.
  • Exceptional verbal and written communication skills
  • Must be 18 years or older
  • Valid Driver's License
Education and Experience:
  • Prior automotive collision estimating experience
  • Experience with preparing estimates in CCC One preferred
  • Proficient with a computer and software
Physical Requirements:
  • Must be able to work safely in a noisy area with many odors present.
  • Must be able to lift 10 lbs. regularly.
  • Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
  • Must be able to reach below and above shoulder level
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Vacancy posted more than 2 months ago

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