Volunteer & Training Coordinator

Job Description

Job Description

YWCA Northeast Kansas is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. We provide transformative services in the areas of domestic violence, sexual assault, stalking and human trafficking, Community Violence Interruption, before- and after-school programming, and leadership and inclusion initiatives. 

Job Classification:  Exempt, Full-Time

Work Schedule:  Mutually Determined (some evenings and weekends required) 

Reporting Relationship:  Public Education Manager

JOB SUMMARY

Reporting to the Public Education Manager, the Training & Volunteer Coordinator is responsible for the development, coordination, and implementation of training and volunteer engagement efforts for the Center for Safety and Empowerment (CSE). This position ensures that staff, interns, and volunteers are equipped with the knowledge, skills, and values necessary to provide survivor-centered, trauma-informed advocacy across all program areas.

This role leads new advocate training, coordinates ongoing staff development, and manages the recruitment, placement, and support of volunteers and interns. The position works collaboratively across YWCA programs to ensure consistency in training delivery, alignment with organizational philosophy, and effective integration of volunteers into service environments.

RESPONSIBILITIES

Training & Volunteer Services

• Coordinates and facilitates New Advocate Training for staff, interns, and volunteers, ensuring alignment with best practices in domestic and dating violence, sexual violence, stalking, and human trafficking. 
• Develops and implements onboarding and on-the-job training for individuals engaged in direct service. 
• Assesses ongoing training needs across CSE programs and coordinates continuing education opportunities. 
• Maintains and updates training curriculum to reflect emerging trends, compliance requirements, and organizational philosophy. 
• Collaborates with CSE leadership to support agency-wide training initiatives and staff development efforts. 
• Tracks training completion and maintains accurate records for compliance, reporting, and program quality. 
• Recruits, screens, and onboards volunteers and interns in collaboration with YWCA leadership. 
• Provides orientation, guidance, and ongoing support to volunteers and interns, monitoring engagement and addressing concerns as needed. 
• Ensures all volunteer and intern activities align with confidentiality requirements and survivor-centered, trauma-informed practices. 
• Maintains records of volunteer and intern engagement, including hours, roles, and outcomes.

Program Collaboration & Community Engagement

• Works collaboratively across YWCA Northeast Kansas programs to support training, volunteer engagement, and mission-aligned initiatives. 
• Assists with planning and implementation of special events and fundraisers, including coordination of volunteers and in-kind contributions. 
• Supports the Holiday Store, donation drives, and other in-kind engagement activities that benefit clients and programs. 
• Partners with the Community Engagement Team and program staff to ensure alignment between volunteer efforts, community engagement, and service delivery needs. 
• Serves as a liaison for specialized volunteer efforts, including coordination related to the Pet Foster Program, as applicable. 
• Represents CSE in community meetings or partnerships related to training, volunteerism, or workforce development, as needed.

Direct Service & Teamwork

• Provides advocacy and direct client support as needed, consistent with training and role expectations. 
• Answers hotline calls and provides crisis intervention support as assigned. 
• Participates in on-call rotation or backup support, as determined by program needs. 
• Actively participates in CSE team meetings, supervision, and program planning efforts. 
• Completes all required documentation, including timekeeping and program records, in accordance with funder and organizational requirements.

Other Position Functions

• Refrains from assuming any duty that is unrelated to and/or interferes with the responsibilities of the position.
• Advocates, promotes, and practices cultural sensitivity and responsiveness in day-to-day interactions.
• Performs other duties assigned by the supervisor or CEO. The job description does not state or imply that these are the only activities to be performed by the employee holding this position.

QUALIFICATIONS

The Training & Volunteer Coordinator shall have:

• Basic understanding of dynamics of domestic violence, sexual assault, stalking, and human trafficking.
• Experience in training, facilitation, or public speaking.
• Experience working with volunteers, interns, or in program coordinator preferred.
• Excellent communication and interpersonal skills, with the ability to engage individuals in crisis.
• Strong organization skills and the ability to manage multiple priorities.
• Valid driver’s license, reliable transportation, and the ability to travel within service areas.
• Dedication to relationship building and a commitment to working as an integral part of a team, while exercising significant initiative and autonomy.
• Commitment to the YWCA mission and values, including a strong focus on racial equity and social justice.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Work Environment: Office
• Lifting Requirement: 50 pounds
• Able to climb flights of stairs multiple times daily.
• Travel Requirements:
  • Valid driver’s license.
  • Transportation.
  • Auto insurance.
  • Travel throughout the multi-county rural service area required.
• Pass various background checks.

NON DISCRIMINATION

YWCA Northeast Kansas is an equal opportunity employer committed to building an inclusive, equitable, and trauma-informed workplace. We recognize that systemic inequities impact many aspects of society, and we strive to address these through our policies, practices, and organizational culture. We believe that diversity in all its forms strengthens our mission and our work.

We do not discriminate in hiring or employment on the basis of race, color, religion, sex, gender identity or expression, age, national origin, sexual orientation, disability, or any other protected status in accordance with applicable federal, state, and local laws. No question on our application is intended to secure information to be used for such discrimination.

We are also committed to fair hiring practices, including the consideration of qualified applicants with criminal records, in line with applicable laws and our values of second chances and community reintegration.

We strongly encourage applications from individuals of diverse backgrounds — including Black, Indigenous, and People of Color; immigrants and refugees; LGBTQIA+ individuals; people with disabilities; gender-diverse individuals; survivors; and members of other historically underrepresented communities.