Manager of Social Services

Overview Looking for a forward thinker ready to lead a growing Social Services Team. This position will support successful Behavioral Health operations of Minnesota Community Care. They will work alongside the Director of Behavioral Health and other key stakeholders to ensure that behavioral, mental health and social services across all sites match the needs of the patients. This role is 60% clinical and 40% administrative. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Direct Clinical Care Assess clinical symptoms, developmental and personality disorders, severity of psychosocial stressors, and address medical conditions as they affect patient functioning. Develop treatment plans based on individual client needs and resources. Provide a continuum of short- and long-term therapy services for individuals, families and groups based on treatment plans. Maintain comprehensive and current knowledge of community resources; consult with other clinic staff regarding these resources; make referrals as appropriate. Know, understand, and adhere to organizational policy related to the patient\'s rights for confidential care. Provide assessment of crisis situations, and design and carry out appropriate interventions in crisis situations; coordinate and distribute mental health coverage schedules to clinic director. Document patient/family status and history, diagnosis, treatment plan, results and progress in medical record in a timely manner. Leadership Responsibilities Coordinate mental health team meetings along with Head of Behavioral Health; set agenda, document and distribute minutes. Provide consultation expertise to clinic staff and other mental health providers; coordinate and facilitate case reviews with mental health team. Coordinate grant reporting and responsibilities; direct staff and obtain outcome measurements and reporting of data. Work with leadership, clinical departments, and population health programs to participate in strategic planning, lead implementation of appropriate programs and initiatives in alignment with organizational objectives. Work with MCC stakeholders to align behavioral health care across the system. Coordinate the management of Behavioral Health risk. Support strategic development of Behavioral Health care modes, identifying population needs, existing resources, and prioritizing gaps of care to be addressed. Support efforts to develop virtual and digital health initiatives addressing behavioral health needs. Lead care management resources across the organization. Lead efforts, alongside Head of BH, to integrate evidence-based clinical guidelines, preventative guidelines, protocols and other metrics in the development of treatment plans that promote clinical quality and efficiency in the delivery of healthcare for defined populations. Develop systems of care alongside Head of BH that monitor member health status and promote early interventions. Implement systems of care that facilitate close monitoring of high-risk members to prevent and/or intervene early during acute exacerbations. Manage utilization and practice metrics to further refine the delivery of care model to maximize clinical, quality, and fiscal outcomes for defined populations. Work with leadership to continuously evaluate process, identify problems and propose process improvement strategies to enhance delivery of care models. Build strong relationships with patients, providers, clinicians, and other team members to promote care coordination. Supervision And Management Provides direct supervision of Manager of Mental Health Case Management, including supervision of the ARMHS and Creando Puentes, BSW Student Interns and mental health programs. Ensure appropriate behavioral health staffing that report through the Director of Behavioral Health, including guiding hiring, orientation, coaching and performance reviews of team members who report to them. Responsible for maintaining and updating processes and procedures (training manuals, and other operational procedures and tools) of the teams that report through them. Maintain professional affiliations, enhance professional development, and help to facilitate external relationships to keep current in the latest behavioral health care trends and to develop positive coordinated care efforts. Respond alongside Manager of Behavioral Health Operations in addressing escalated client issues/inquiries and delivering solutions. May serve as part of the behavioral health leadership, participating in meetings and decision making. May supervise Student interns including MSW, LGSW, or BSW student interns. Key Competencies Leadership: Ability to think strategically and critically, and devise innovative solutions to achieve organizational strategic goals; demonstrated capacity to frame complex situations and present persuasive options; exceptionally strong communicator with the ability to articulate the organization’s mission, programs, and position to a wide and diverse audience of stakeholders; skilled at forming strong partnerships and relationships with strategic partners, community opinion leaders, and other critical stakeholders. Excellent time management skills with a proven ability to meet deadlines. Technical Knowledge: Deep knowledge of principles and best practices of social services and integrated behavioral health in a community health outreach. Applied knowledge of community health care service delivery, specifically to underserved, vulnerable populations. Proficient with Microsoft Office Suite or related software. Mission Alignment: Commitment to excellence and passion for the organization’s mission; invested in improving the health outcomes of medically underserved communities. Cultural Competency: Will have knowledge or lived in experience of marginalized populations. Communication: Excellent verbal and written communication skills. Language: Verbal and written skills in language(s) of primary target population(s) preferred. Supervisory Responsibilities Works independently within scope of the job description with general direction and consultation from supervisor. Is responsible for supervision of Case Managers, social services, and students interns as appropriate. May provide work direction to other staff in consultation with leadership. May supervise and/or direct contractors, volunteers, and/or students. Work Environment Primary environment is home office, administrative office, or clinical office. This role requires regular walking. This role may come into contact with patients who may have contagious illnesses. Physical Demands Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Travel Requirements Must have the ability to travel between MCC sites in the St. Paul/Minneapolis metro area. Required Education And Experience Master’s level degree in Psychology, Social Work, or related field along with at least 5 years relevant experience. Strong understanding and/or experience of providing behavioral health care. Minimum 3 years of experience providing care, preferably in a community health center setting. Lived experience relevant to expanding access for integrated behavioral health services for marginalized, underserved people may be substituted for required professional experience. Licensed independently in the State of Minnesota. Demonstrated success in working effectively with target population(s). EEO Statement : We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minnesota Community Care values building a culturally diverse staff that reflects the communities it serves, and strongly encourages women, minorities, and persons with disabilities to apply. Minnesota Community Care is committed to providing Equal Employment Opportunities to all applicants. EOE/M/F/Disability/Vet. Note: This description reflects the major duties of the position and is intended to describe the general nature and level of work. It is not intended to contain or be interpreted as an exhaustive list of all duties, responsibilities, and qualifications required. #J-18808-Ljbffr Minnesota Community Care