Regional Quality Manager

21st Century Home Health Services (21HHS) is dedicated to delivering exceptional care to its patients while fostering a supportive and rewarding environment for its employees. The company consistently achieves hospital readmission rates below 10%-well under the industry average of more than 15%. It has also earned recognition as a 2024 Top Workplace, highlighting its culture of open communication, professional growth, empowerment, and appreciation.

As the fastest-growing home health agency in Northern California, 21HHS recently expanded into Marin and Sonoma counties, extending its reach while maintaining a reputation for excellence. Positive reviews across platforms such as Yelp, Google, Glassdoor, and Indeed reflect both the quality of care provided to patients and the outstanding experience of its employees, reinforcing its leadership in the home health industry.

We're looking for a Home Health Administrator who genuinely cares about doing things right: keeping our agency compliant, our patients safe, and our team supported. If you're someone who finds satisfaction in knowing the regulations cold, translating them into real-world practice, and building a culture of accountability, we'd love to meet you.

This is not a remote opportunity. The position requires you to be onsite at one of our local offices (Walnut Creek, San Jose, Burlingame, Sacramento)

The Regional Quality Manager supports clinical leadership in establishing and maintaining Quality and operational efficiencies across an assigned geographic region. This role drives process improvements, ensures compliance with organizational policies, regulatory requirements, and best practices, and serves as a key contact for resolving patient and customer concerns and complaints. The Regional Quality Manager partners with fellow regional leaders and the executive leadership team to deliver aligned, high-performing home health services.

Operations and Leadership and Customer Relations

• Participate in the day-to-day operations within the region, ensuring consistent quality, efficiency, and service delivery
• Develop and implement regional policies and procedures aligned with organizational standards
• Monitor productivity metrics and operational KPIs and partner with leadership to take corrective action to address gaps
• Manage resource deployment to meet patient care demands
• Drive performance improvement by tracking outcomes and acting on what you find
• Communicate openly with staff and apply policies consistently - people notice fairness
• Use data to understand what's working and where we can do better
• Respond promptly and professionally to customer and patient complaints, ensuring concerns are acknowledged and addressed with empathy and care.
• Investigate issues thoroughly to identify root causes and implement effective, timely solutions.

Quality Assurance & Performance Improvement

• Track and trend adverse events, hospitalizations, and emergency department utilization
• Report quality metrics to leadership; implement evidence-based intervention

Leadership Team Partnership:

• Work closely with the executive leadership team on strategic planning, policy development, and organizational growth
• Provide regional insights, data, and recommendations to inform company-level decisions
• Contribute to the development of long-term goals, market expansion strategies, and operational improvements

Compliance & Quality

• Ensure regional compliance with all federal, state, and local regulations, accreditation standards, and payer requirements
• Lead audit preparation, survey readiness, and corrective action plans
• Maintain up-to-date policies reflecting current healthcare laws and industry best practices
• Ensure timely submission of required reports to state health departments and CMS
• Develop and monitor corrective action plans following audits or deficiency citations
• Oversee HIPAA compliance, incident reporting, and risk management protocols

To Be a Success:

• Highly Preferred California Clinical License (RN, PT, LVN, ST, OT)
• Education: Bachelor's degree in healthcare administration, Business, Nursing, or related is a plus
• Experience: 2+ years in home health or healthcare operations is highly preferred;
• Multi-site or regional support experience is a plus
• Outstanding Customer Service Skills

$115,000 - $155,000 a year

21st Century is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We strictly prohibit discrimination or harassment of any kind, including but not limited to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other characteristic protected under federal, state, or local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.