eCommerce Testing and Optimization Manager

Company SummaryEchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department SummaryOur marketing and advertising teams bring a unique blend of skills to tell the DISH and Sling story. Whether coordinating high-level messaging for the C-suite, interacting with journalists to drive breaking news or launching a campaign around our latest innovation, our team lends their voice to the future of communication.Job Duties and ResponsibilitiesCandidates must be willing to participate in at least one in-person on-site interview.The Program Manager of Digital Strategy & Optimization will architect and lead the enterprise-wide experimentation roadmap for DISH and Sling TV. This is a high-impact leadership role responsible for transforming site and customer insights into high-growth revenue engines. Rather than simply executing requests, you will serve as a strategic consultant to the business—prioritizing high-potential opportunities, standardizing testing methodologies, and scaling a world-class personalization program. Your mission is to maximize the performance of our site experiences by creating a frictionless, data-backed path to purchase that converts browsers into long-term subscribers.Key Responsibilities:Build and manage a centralized, multi-quarter testing roadmap; shift the program from reactive "one-off" tests to a proactive strategy focused on optimization, personalization and long-term sales growth in close partnership with our Site Merch and Personalization leadsEstablish a rigorous framework for assessing optimization opportunities; use a "Value vs. Effort" scoring model to ensure resources are focused on the initiatives with the highest potential for impact on dish.com and sling.comLead cross-functional workshops with cross functional teams to translate business pain points into sophisticated A/B and multivariate test plans that yield statistically significant and actionable results Direct the sales funnel analysis, identifying drop-off points and friction in the user journey; leverage Quantum Metric and Adobe Target to identify opportunities to improve performance and test into those strategiesSpearhead a high-visibility cross-functional workstream dedicated to conversion improvement; act as the primary bridge between operations teams and stakeholders to ensure strategic alignmentEnsure we are fully utilizing our MarTech stack by partnering across teams, and staying ahead of industry trends in AI optimizationServe as the internal evangelist for a "test-and-learn" culture, sharing insights and best practices across the organization to ensure that every digital touchpoint is informed by dataSkills, Experience and RequirementsEducation and Experience:Bachelor’s degree in a quantitative or business field (Marketing, Statistics, Economics, etc.). An MBA or specialized certifications (e.g., CXL, Adobe Certified Expert) is highly preferred6+ years of experience in digital marketing or e-commerce, with at least 3 years specifically dedicated to Conversion Rate Optimization (CRO) and A/B testing leadership on high-traffic, enterprise-level web propertiesSkills and Qualifications:Proven ability to move beyond tactical execution to build and manage a holistic experimentation roadmap that directly correlates digital testing to bottom-line revenue and subscriber growthUnderstanding of experimentation design (test duration, sample size, significance, and power) and the ability to explain complex statistical outcomes to non-technical stakeholdersUnderstanding of Adobe Experience Cloud (specifically Adobe Target and AEM) and behavioral analytics platforms (e.g., Quantum Metric, ContentSquare, or FullStory) to drive personalization at scaleProficiency in Adobe Analytics or Google Analytics, with a demonstrated ability to synthesize multiple data sources in cohesive insights and actionsStrong interpersonal skills with a "consultative" leadership style; proven success in navigating complex organizational structures to influence across teams including Product, Brand and Media teamsOrganizational skills with experience using framework models (e.g., PIE, RICE, or ICE) to prioritize high-volume testing backlogs across multiple brands or business unitsFluency in modern UX/UI principles, mobile-first design, and emerging digital trends (AI-driven personalization) to ensure the optimization program remains industry-leadingVisa sponsorship not available for this roleSalary RangesCompensation: $96,250.00/Year - $137,500.00/Year BenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact View email address on click.appcast.io if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)