System Administrator (Hybrid)

System Administrator

The System Administrator will have the opportunity to manage the technology infrastructures for multiple clients in a variety of different industries. This includes supporting and maintaining servers, desktops, firewalls, network equipment, software applications, backup systems, and more. We are looking for a technologically-savvy, detail-oriented, and self-motivated achiever who can provide outstanding service for our clients.

A Sigma System Administrator must have excellent interpersonal communication skills and be able to support multiple clients, projects, and deadlines while maintaining the ability to handle unexpected situations. Additionally, he/she must have a high level of autonomy while being able to work with and contribute to the rest of the team.

Sigma Information Group, Inc. has been providing the highest level of technology services to clients in Austin and throughout the US since 2000. We provide a variety of technical solutions for small and medium-sized businesses including managed IT services, project management, managed cloud services, backup and disaster recovery solutions, and web and application development. If it has an on/off switch, we manage it for our customers.

The Sigma team consists of intelligent and motivated individuals from a variety of backgrounds that each contribute equally to the success of the company. System Administrators at Sigma are excellent problem solvers with a unique ability to explain technical details to non-technical customers. Our customers expect a high level of service and professionalism and our administrators ensure that they receive it while managing realistic expectations.

Responsibilities

• Deploy complex solutions involving a variety of technologies, such as Exchange, VMWare and Windows Server.
• Coordinate internal and external resources and vendors.
• Build new network and server environments.
• Manage, maintain and upgrade existing servers, networks and desktops.
• Maintain healthy working relationships with multiple customers, manage customer expectations, and regularly communicate status updates to customer contacts.
• Understand customer business processes and goals and recommend technology solutions to improve those processes or achieve those goals.
• Solve complex technical problems including, software deployments, server and desktop hardware issues and software problems.

Requirements

• Bachelor's degree or 2-3 years of IT management experience
• Minimum 1 year as a network/system administrator, IT manager or IT consultant
• Prior experience handling multiple customers at an IT consultancy or MSP a big plus
• Knowledge of common business operating systems and applications, including Windows, Windows Server and Office
• Solid understanding of network technology and related concepts, such as LAN/WAN, TCP/IP, DNS, DHCP, VPN, SMTP, etc
• Strong interpersonal communication skills, both written and verbal
• Ability to interface professionally with customer executives and employees
• Ability to see problems through to resolution and communicate progress and results to customers

Preferred Skills/Knowledge

• Microsoft Exchange
• VMware
• Hyper-V
• Remote Desktop Services
• Windows Server
• SQL Server
• Firewalls (Fortinet, Palo Alto, etc)
• Active Directory
• Group Policy
• Client Operating Systems
• Networking
• Microsoft Azure
• Office 365
• Amazon Web Services (AWS)

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Long-term disability
• Paid vacation
• Paid holidays
• Simple IRA for eligible employees
• Stocked Snack Bar
• Company-sponsored outings
• Fitness center onsite