Dispensary Senior Supervisor- Plano, IL

Job Description

Job Description

NEW DISPENSARY STORE OPENING IN PLANO, IL-Projected to Open September 2026

Dutchess Cannabis Plano, IL is looking to hire Dispensary Senior Supervisors!

*Candidates will be required to complete a pre-assigned training period at a designated store within the IL market prior to commencing duties at your assigned location

Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills.

Are you someone who is personable, adapt in a fast-paced high-volume atmosphere, has a team player mentality or leadership abilities? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on!

We offer great perks , including flexible schedules, 3 weeks of paid time off (PTO) , a generous employee discount and swag . If this sounds like the right retail opportunity with a cannabis dispensary for you, APPLY TODAY!

JOB SUMMARY

The Senior Supervisor will support the General Manager in the execution of retail store operations while gaining skills and experience required for advancement to store management roles. This position will act as the onsite store manager in the absence of the General Manager. In addition to their responsibilities within the store, the Sr Supervisor will work with cross functional partners to develop a broader understanding of the organization.

PRIMARY RESPONSIBILITIES

• Follow and uphold established policies for sales and customer service to ensure customer satisfaction
• Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently
• Complete and appropriately delegate tasks assigned during scheduled shift, including:
  • Correct cash handling
  • Accurate use and maintenance of the Point of Sale (POS) system
  • Accurate and timely data entry in both the POS system and inventory tracking system
  • Assistance in verifying order deliveries for accuracy
  • Ensure adherence with security measures and safety compliance
  • Maintenance of an organized and clean store
  • Management of visitor log
  • End-of-day daily update emails
  • Ensure accuracy with the vault
• Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations
• Daily activities, maintenance, and data collection for any reported issues and/or complaints
• Open and closing procedures
• Assist with the onboarding and training of new staff in partnership with the management team
• Partner with GM, and support partners in recruiting, onboarding, training and development of dispensary staff
• Provide coaching and mentorship to develop staff's professional growth
• Enforce accountability to Dutchess's policies and procedures through coaching and disciplinary measures
• Prioritize and uphold operational compliance per regulatory standards and company policies
• Impact business results by driving KPIs
• Develop effective P&L management skills
• Ensure clear communication to teams by leading daily communication to staff
• Collaborate with cross functional partners to execute company initiatives in store
• Influence process improvements and support implementation of process changes
• Foster positive and productive relationships with cross functional partners
• Execute and maintain physical and digital merchandising standards
• Establish, communicate, and monitor best-in-class customer service standards across all channels
• Drive the continuous improvement of the store and staff
• Monitor and maintain inventory and communicate inventory action items to the GM

JOB REQUIREMENTS

• • Must be at least 21 years of age
  • High school diploma or general education degree (GED)
  • 2+ experience in a supervisory or management role in a retail setting, specifically with POS business operation
  • Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook and PowerPoint
  • Strong retail math skills required
  • Exceptional customer service skills
  • Positive attitude, team player and strong work ethic
  • Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
  • Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
  • Must have excellent organization and time management skills
  • Must be focused, pay close attention to detail
  • Must be able to internalize training and follow instructions
  • Must be able to communicate clearly and effectively
  • Must have flexibility to work nights and weekends

PHYSICAL DEMANDS:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

If you have the requirements, aligned with the Dutchess Vision and are focused on building a team to deliver a premier cannabis experience to our customers, then this is the role for you!

COMPANY OVERVIEW

At Dutchess , we are setting new standards for service, innovation, and customer satisfaction in every interaction. We are the crown jewel of cannabis!

Our focus at Dutchess is all about the customer. We are consumer-centric, cannabis enthusiasts, who are enthusiastic about providing our clients with exceptional service and premium quality products. Our work together will allow us to:

• Foster an environment where every customer feels valued, creating a community united by quality cannabis.

• Create opportunities in the communities we serve through the expansion of our retail locations.

• Pioneer innovation by continuously pushing the boundaries to enhance the cannabis experience and meet evolving consumer needs with cutting-edge bud.

EEO STATEMENT

Rubino Ventures, LLC is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.