Guest Services Supervisor

Overview The Guest Services Supervisor represents the hotel at the main entrance by greeting guests in an enthusiastic and courteous manner. Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading and offers luggage assistance to all guests. Responsibilities To understand the influence and importance of all departments on the Front Office & Guest Services. Supervise Bellmen and Valet Drivers to ensure a smooth and orderly workflow and excellent service to our guests. Complete training of Bellman and Driver as directed by the Guest Services/Front Office Management. Supervise the main drive flow, cleanliness, and staffing, when necessary. To be familiar with all technical equipment related to the Front Drive. Familiarity and broad knowledge of Opera, and Canary. Understand all radio codes and emergency procedures. Oversee maintenance of all the bell carts. Greet all guests in a friendly, warm manner welcoming them to the hotel. Maintain ongoing knowledge of all hotel events, promotional programs, amenities and services offered. Assist in resolving guest complaints and concerns. Must be familiar with shift checklist and be able to run the shift in absence of the Manager. Complete other duties as assigned by management. Qualifications Minimum 1 year hospitality experience is preferred. Willingness to work holidays/weekends or extended hours when needed, depending on business demands. Willingness to work in various weather conditions. Must be 21 years of age or older. Must possess a valid Texas driver license and be able to pass a Motor Vehicle Report. Ability to stand for the duration of an entire shift. Ability to walk, run, bend, push, pull and lift moderate to heavy weight. Equal Employment Opportunity Statement Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. #J-18808-Ljbffr