Medical Assistant

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938 BHN has helped individuals families and communities thrive through compassionate high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state we are currently seeking a Medical Assistant to join our Outpatient Psychiatry team and help advance our mission of empowering people to live healthier more fulfilling lives.

What We Offer:

• Purpose-Driven Work Make a meaningful impact in the lives of individuals families and communities throughout Western Massachusetts.
• Professional Growth Access ongoing training mentorship career development and advancement opportunities across one of the regions largest behavioral health organizations.
• Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity Empowerment Accountability Respect and Teamwork.
• Stability & Opportunity Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits Generous PTO 403(b) educational assistance medical dental vision employee assistance programs and more.
• Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide on-site clinical and administrative support to psychiatrists APRNs and individuals receiving care through BHNs Outpatient Psychiatry program.
• Measure and document vital signs including blood pressure and communicate relevant clinical information to prescribing providers.
• Coordinate prescription and refill workflows medication changes and dosage confirmations medication prior authorizations and pharmacy communication using approved electronic systems.
• Manage laboratory orders and results including submitting electronic orders following up with laboratories and supporting required monitoring for prescribed medications.
• Maintain accurate databases and workflows for Rogers Orders Clozaril monitoring VNA nursing care plans MassPAT reports refill requests prior authorizations and letter requests.
• Coordinate with residential care-management primary-care pharmacy laboratory and other treatment partners to support appointments refills lab work referrals and continuity of care.
• Document services communications medication-related activity and other clinical support accurately and promptly in the electronic health record and memo-to-chart functions.
• Maintain medical supplies equipment and medication samples; dispose of biohazardous waste properly; and follow all OSHA and clinic safety standards.
• Support the onboarding of new prescribers and provide technical assistance with CareLogic DrFirst and other clinical systems and workflows.
• Deliver responsive customer service maintain punctual and regular on-site attendance manage competing priorities and complete other duties needed to support efficient clinic operations.

Who You Are:

• High school diploma or GED required.
• Medical Assistant certificate or degree required.
• At least one year of experience working with a psychiatric or behavioral-health population required.
• Familiarity with electronic health records required along with the ability to learn and use additional clinical and administrative software applications.
• Ability to accurately obtain blood pressure and other vital signs and review and understand medication dosages and instructions.
• Basic proficiency with Microsoft Excel Word email internet applications and electronic communication systems.
• Excellent customer-service organizational time-management detail-orientation and verbal and written communication skills.
• Strong interpersonal and teamwork skills with the judgment to recognize when consultation with a provider supervisor or colleague is needed.
• Demonstrated cultural responsiveness and willingness to work respectfully with individuals from diverse backgrounds and with complex or challenging needs.
• Ability to work all assigned shifts on site in the clinic and meet the physical requirements of the role including regular standing walking and sitting and lifting or carrying up to five pounds with or without reasonable accommodation.

We Hire for HEART!

Since 1938 BHN has delivered high-quality culturally responsive behavioral health care building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core valuesHumanity Empowerment Accountability Respect and Teamworkguide how we lead serve and support one another. If youre ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference wed love to hear from you.

Pay Range: $22.00-$25.00

Required Experience:

Junior IC