Secretary (OA)

Job Title

Major duties include but are not limited to:

• Receives, schedules, refers, and contacts staff, agency personnel, and external individuals
• Handles high-level contacts with congressional offices, state/local officials, industry leaders, veterans' service organizations, attorneys, fee basis providers, and others.
• Engages with parties whose interests significantly impact mission/program execution.
• Processes incoming/outgoing correspondence, reports, memoranda, and other written communication.
• Edits and composes letters, reports, and presentations.
• Prepares outlines and background material for public speaking engagements and reports.
• Schedules appointments and coordinates meetings or conferences.
• Conducts independent background research for meeting topics.
• Attends meetings, prepares minutes, and independently follows up on action items
• Provides guidance on policies and procedures related to office services.
• Addresses questions regarding new projects, shifting priorities, and commitments.
• Performs other duties as assigned
• Provides courteous, tactful, timely, and respectful customer service to internal and external stakeholders.
• Handles conflicts constructively and according to established guidelines.
• Has regular access to printed/electronic sensitive information.
• Protects data under the Privacy Act, HIPAA, VA/DoD policies.
• Manages information security to ensure confidentiality and appropriate system access.
• Reports and addresses any violations of information security policies.

Work Schedule: Monday-Friday, 7:30am-4:00pm (Work schedule subject to change due to agency needs).

Position Description/PD#: Secretary (OA)/ PD509360