Customer Experience Associate

# Experience Associate### 30 Rockefeller Plaza New York, NY 10111 • Retail • Sales • Part-Time### Salary Range: $19 - $19 hour* Culture Profile* Job Description* Application**The Job**The Experience Associate is responsible for bringing specific areas to life using scripted talking points and character profiles to engage and delight guests. You will be dedicated to a single experience, and options could include the FAO.abulous Handbag Boutique or Crazy Aaron's Mix Mart, with the long-term potential to cross-train in other experiences or as an Experience Cover. Determinations regarding placement in an experience will be determined by availability and fit. This is a part-time position with weekly hours in the 20-29 range, and is eligible to earn commission based on exceeding sales goals per day.**What You’ll Do****Guest*** Perform in-house experiences consistently using scripted talking points with added individual flair to make each experience feel unique.* Build authentic connections with guests to effectively guide them through the steps of service.* Be able to adapt your style to engage both children and adults as they visit us in the store.* Apply and adapt our selling vision to effectively handle more than one guest simultaneously without compromising the guest experience.* Deliver each experience with confidence and improvise whilst remaining true to character.* Demonstrate great selling techniques to meet or exceed sales goals and KPIs.* Adaptable to working in a diverse and ever-changing environment with exposure to outdoor elements.* Be the expert in your zone and ensure all information provided is accurate.* Able to perform in front of a large audience or one-on-one with the purpose of driving sales.**Team*** Make recommendations to evolve and innovate the characters and/or experiences to excite our guests.* Share expertise with colleagues to help elevate experiences for our guests.**Store*** Complete daily assigned administrative tasks to ensure all experience supplies are available to fulfill guest orders.* Be able to replenish areas of the store as needed to maintain standards.* Be able to flex outside assigned experience as needed to support the wider store.* Escalate any maintenance issues that may prevent delivering the experience as planned.**What You Have*** Experience in a performance, acting, music, or dance background a plus.* Familiarity with a premium or experience-based retailer a plus.* An engaging and theatrical personality that can captivate an audience in all environments.* Ability to remain positive and in character for extended periods of time without losing any of your magic.* Capable of lifting up to 25 pounds, and bending, twisting, and standing for long periods of time in all types of weather.* Able to be in costume during all types of weather.This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned. #J-18808-Ljbffr