Order Fulfillment Specialist

Order Fulfillment Specialist

We are seeking applicants who are looking for the opportunity to plant roots and grow with a purpose-driven organization. Wrk provides an all-in-one workforce management solution to employers in highly regulated industries including but not limited to, cannabis, hemp, alcohol, casino, healthcare and construction. We've created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect our clients so they can focus on their business. If you are passionate about using your skills and talents to do good, we here at Wrk want to meet you!

A successful Order Fulfillment Specialist will prepare and ship payroll check packages for clients. On this fast-paced team, the OFS will need to exemplify outstanding customer service skills as well as troubleshooting skills. This role will deliver comprehensive, high-quality support of Wrk's HRIS product line. This position is full time, non-exempt, and is in office.

Responsibilities

• Printing, sealing, packaging, and shipping live checks to multiple client destinations with a high to near perfect delivery success
• Building and owning processes and procedures around timely fulfillment of check delivery including payroll, manuals, and vendor checks
• Working with equipment vendors to maintain smooth operation of fulfillment machinery including but not limited to MICR and standard printers, mail machines, and pressure sealers
• Place badge orders for timeclocks
• Responsible for weekly new hire reporting
• Maintaining inventory and purchase supplies for the department
• Assisting with office duties
• Assist support team if needed
• Field incoming cases to identify or resolve issues or questions for clients while maintaining customer satisfaction within SLA
• Deliver timely solutions to customers while maintaining customer satisfaction
• Work individually and with a team to solve problems while communicating trending issues and best practices
• Develop relationships with assigned client admins to foster a collaborative environment where clients have the feeling of partnership

Required Skill Sets and Experience

• 1+ years of customer support experience
• Experience troubleshooting technical issues
• Excel skills and aptitude in Microsoft applications
• Interpersonal communication skills, prioritizing, and meeting deadlines
• Ability to lift 20 pounds
• Must reside in the Denver area, as this role is based in-office in downtown Denver, Monday through Friday
• Shipping and printing experience preferred
• UKG Ready experience preferred
• Salesforce service cloud or other support ticketing system preferred

What's in it for you?

• Competitive medical, dental, and vision plans
• 100% employer-paid basic life insurance, short term disability, and employee assistance programs
• 401(k) traditional and Roth plans with Employer Match
• Generous PTO, bonus, and stock options
• $400 office equipment reimbursement
• $300/year fitness reimbursement
• Internet reimbursement
• Paid professional development & tuition reimbursement
• Generous referral bonuses
• Paid parental leave
• Remote-friendly work environment
• Paid sabbatical leave program

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

At this time, Wurk cannot provide work visa sponsorship. Candidates must have legal authorization to work and be based in the United States to be considered for this role.

The approximate base annual salary range for this position is $45,000 to $55,000 and will be based on the candidate's experience and education.