Medical Assistant

SUMMARY OF RESPONSIBILITIES

The position of Medical Assistant is responsible for assisting the Provider with patient visits. (2 days in Blytheville and 2 days in Jonesboro)

ESSENTIAL FUNCTIONS

The essential functions of the Medical Assistant position can be divided into the categories of Scribe duties and Circulator duties. During any particular patient visit, the Medical Assistant may be responsible for performing some or all of these functions, depending on the nature of the visit, the wishes of the Provider and the presence or absence of a second assistant during the patient visit.

The Scribe duties that may be assigned to the Medical Assistant include, but are not limited to, the following:

• (1) Accompanying Provider into the patient examination room and accurately documenting the Provider's encounter with the patient, including HIP, ROS, Physical Assessment, Education, Lab Orders, Radiology Orders, Assessment/Plan, Billing, and Meaningful Use. The position does not complete charting documentation for prescriptions.
• (2) Ensuring that the Provider reviews and signs off on the patient’s chart.
• (3) Regularly monitoring voicemails and promptly returning phone calls from patients.
• (4) Regularly monitoring EMR messages and responding in a timely manner.
• (5) Performs other related duties as assigned.

The Circulator duties that may be assigned to the Medical Assistant include, but are not limited to, the following:

• (1) After each patient visit, updating Face Sheet Plan with all pertinent information including but not limited to UDS/PMP/Pill Count Consistent/Inconsistent, Repeat UDS, Procedures/Imaging/PT, and Medication Refills/Changes/Weaning Plan.
• (2) Documenting Warnings/Violations/Inappropriate Behavior in "Alerts" or in the personal notes section of the Face Sheet.
• (3) Updating Past Medical History ICD codes, reconciling current medication list, performing pill counts, and entering PQRS codes.
• (4) Obtaining and recording patients' vital signs in the medical health records software.
• (5) Completing letter out referrals for orders.
• (6) Sending messages for prior authorizations for back braces.
• (7) Scheduling patients' next appointments.
• (8) Regularly monitoring voicemails and promptly returning phone calls to patients.
• (9) Regularly monitors EMR messages and responds in a timely manner.
• (10) Performs other related duties as assigned.

Requirements

CORE COMPETENCIES

• Excellent oral and written communication skills
• Strong telephone communication skills
• Knowledge of current medical terminology to communicate with physician, staff, and patients
• High level of attention to detail
• Strong organization, filing, and time management skills
• Basic computer literacy and typing
• Patient focused

REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS

The position requires a BLS certification and current influenza vaccination. Two (2) years of prior clinic experience is preferred.

WORKING ENVIRONMENT AND PHYSICAL DEMANDS

This is a full-time position. Days and hours of work are expected to include 7:00 a.m. to 5:00 p.m. Occasional overtime may be required. The position operates in a professional office environment and the incumbent, in the course of performing this position, spends time writing, typing, speaking, listening, driving, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, and reaching. The incumbent may operate any or all of the following standard office equipment including but not limited to multi-line telephone system, postage mater, facsimile machines, calculator, photocopy machine, computer/printer, and coffee maker. The incumbent may operate medical equipment. The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.