Hourly Senior Office Assistant, Financial Aid

Overview Perform clerical/office support for the Financial Aid department. Provide customer services and support to students and visitors. Assist the director and administrators in the department as appropriate. Responsibilities Provide first-line support to students and parents, answering questions related to financial aid applications, eligibility, and award processes. Coordinate with staff in other departments to support the students if needed. Assist in the preparation and distribution of financial aid communications, including emails, flyers, and brochures. Assists with ensuring the accuracy of the Financial Aid website and other social media platforms. Assist with outreach activities to various on and off campus constituencies: i.e. high schools, community centers. Maintain accurate and confidential student financial aid records. Assist with processing financial aid applications, such as comparing list and roster, organizing files. Participate in outreach activities such as financial aid workshops, orientation sessions, and college events. Utilize financial aid management systems to update and retrieve data as needed. Help troubleshoot issues with online financial aid applications and software. Assist other office personnel with special assignments or substitute for absent personnel when appropriate. Other tasks assigned by the Director of Financial aid of class information for registration system and reconcile with brochure content. Qualifications Education: High school diploma required. Associate degree preferred. Experience: 2 years of related experience or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired. Previous experience in an administrative support role; experience in a financial aid office is a plus. Manages difficult or emotional customer situations. High level of customer service experience. Familiarity with financial aid regulations and procedures (e.g., FAFSA, Direct Loans) is desirable. Knowledge Abilities/Skills: Excellent verbal and written communication skills. Strong interpersonal skills with a focus on empathy and service. Proficient in Microsoft Office Suite and capable of learning new software applications. Ability to work independently and as part of a team. Strong organizational skills and the ability to manage multiple tasks simultaneously. Preferred Qualifications & Special Considerations: Knowledge of Monmouth County and its communities. #J-18808-Ljbffr Brookdale Community College