Customer Service Representative

Southeastrans

SUMMARY:

Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS:

Answer phones and respond to customer requests.
Place customer orders in computer system.
Provide customers with product and service information.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquiries not immediately resolved.
Complete call logs and reports.
Recognize, document, and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.

QUALIFICATIONS REQUIRED:

Basic reading, writing, and arithmetic skills required.
Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm
Work requires willingness to work a flexible schedule.
Strong basic computer skills
Type 30 wpm

MINIMUM REQUIRED EDUCATION:

High school diploma or equivalent.

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Vacancy posted 4 days ago

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