Solutions Center Representative

Solutions Center Representative – Life Insurance

Pay Rate: $19 per hour, paid weekly

Location of Assignment: WFH

Training Schedule: Weeks 1–5: Monday–Friday, 10:00 a.m.–6:30 p.m. EST (subject to adjustment) Week 5+: Flexible schedules within a Monday–Friday, 9:00 a.m.–8:00 p.m. EST

Post-Training Schedule: Post-training hours are flexible within a 10:00 a.m.–8:00 p.m. EST window, based on business needs *Schedules are established well in advance

Target Start Date: 07/06/26, upon completion of new hire onboarding

Position Summary

As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.

Key Responsibilities

• Handle inbound calls from members, partners and financial professionals
• Interpret policy changes and provide expert guidance
• Maintain records and use insights to enhance customer relationships
• Ensure compliance with industry regulations and company policies
• Educate customers on financial implications, penalties, and plan benefits
• Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
• Participate in career development and goal-setting sessions

Qualifications

• Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred
• Experience: 1+ year in customer service or sales
• Skills:
  • Knowledge of various insurance products and the sales process
  • Solid understanding of legal implications of certain product features in different states
  • Strong communication and problem-solving abilities
  • Computer proficiency

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen. #TMCS