Hospitality Ambassador

Hospitality Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Hospitality Ambassador at JLL, you will be the welcoming face of our retail center, delivering exceptional experiences to every guest. In this role, you will provide proactive, high-quality service, helping visitors navigate the property and surrounding community. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and your dedication to outstanding hospitality will bring this vision to life daily.

What your day-to-day will look like:

• Deliver welcoming, professional customer service to all retail center guests and visitors.
• Provide accurate directions and helpful recommendations regarding retailers, dining, and local attractions.
• Proactively assist guests using an "above and beyond" approach to service.
• Maintain and update guest service materials, maps, and local directories at the desk.
• Collaborate with retail partners to build strong on-site relationships.
• Promote and sell property gift cards to meet established center goals.
• Stay informed about local trends, citywide events, and nearby hotspots.
• Support your team's success, as we believe the most effective teams are built when everyone is empowered to thrive.

Expected Schedule: 40 hours per week across 5 days, Saturday and Sunday availability is required

Required qualifications:

• Two or more years of experience in hospitality, customer service, or retail.
• Excellent communication skills with a polished, professional demeanor.
• Strong problem-solving abilities and comfort in approaching guests.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A collaborative team-player mindset with strong interpersonal skills.
• Proficiency with digital technology, including Microsoft Office and Google Workspace.
• Ability to stand for extended periods, unless a reasonable medical accommodation is needed.

Preferred qualifications:

• Prior experience in a luxury retail, high-end hospitality, or class-A commercial setting.
• Deep knowledge of local entertainment, dining, and transit options.
• Bilingual or multilingual skills.
• An eagerness to embrace more innovative ways of working and prioritize opportunities to strengthen your career.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

45,000.00 – 47,844.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site – Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay