Host & Hostess

Host/Hostess Position at Tanoan Country Club

Tanoan Country Club is a premier private club in Albuquerque's Northeast Heights, known for exceptional golf, recreation, dining, and a strong sense of community. With a longstanding presence in Albuquerque, Tanoan brings together members, guests, and employees in an environment built around service, connection, and memorable experiences. Our teams take pride in exceptional service, thoughtful course and club care, and creating a welcoming environment where people can play, connect, and feel at home. Whether on the course, in the clubhouse, or behind the scenes, every team member plays a part in the experience that makes Tanoan Country Club a special part of the Albuquerque community.

Job Purpose: The Host/Hostess is the first and last point of contact for guests and plays a vital role in setting the tone for the dining and hospitality experience. This role is responsible for greeting guests warmly, managing reservations and seating flow, supporting service teams during peak periods, and ensuring each guest feels welcomed, valued, and cared for from arrival through departure.

Responsibilities:

• Greet all guests promptly and professionally with warmth and enthusiasm.
• Manage reservations, waitlists, and seating assignments to ensure smooth service flow.
• Communicate effectively with servers, bartenders, and managers regarding table availability and guest needs.
• Escort guests to tables and provide menus when appropriate.
• Maintain cleanliness and organization at the host stand and entry areas.
• Assist with resetting tables, organizing seating sections, or supporting service teams during busy periods.
• Respond to guest inquiries and resolve minor concerns with professionalism, escalating to management when necessary.
• Uphold American Golf's service standards, safety protocols, and brand values at all times.
• Support special events, tournaments, and high-volume service periods as assigned.

Qualifications:

• Prior hospitality or guest service experience preferred, but not required.
• Friendly, outgoing demeanor with a strong customer-first mindset.
• Ability to stay calm, organized, and professional in a fast-paced environment.
• Strong communication and teamwork skills.
• Basic comfort with reservation systems, tablets, or POS platforms is a plus.
• Dependable, punctual, and flexible with scheduling needs.

Working Conditions:

• Schedule varies based on business needs and may include evenings, weekends, and holidays.
• Regular movement throughout the venue is required, including time spent at the host stand, bar, dining areas, and service stations.
• Extended periods of standing and walking are common during shifts.
• Duties may include reaching, bending, lifting, or carrying items up to 3050 pounds (such as trays, racks, boxes, or bar supplies).
• May occasionally assist with resetting tables, moving furniture, or supporting team needs during peak service.
• Vision requirements may include close, distance, peripheral, and color vision, as well as the ability to adjust focus.
• Work environment may involve exposure to loud noise levels, cleaning products, hot or cold food and beverage items, and fast-paced conditions.

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.