Technical Support Specialist

Salary : $53,552.00 - $66,622.40 Annually
Location : Los Lunas
Job Type: Full-Time
Job Number: 202300141
Department: Information Technology
Opening Date: 06/12/2026
Closing Date: 7/6/2026 5:00 PM Mountain
FLSA: Non-Exempt
Bargaining Unit: N/A


Description

Position Overview: The Technical Support Specialist at the Village of Los Lunas, reporting to the Systems Administrator, plays a crucial role in providing primary Tier 1/2 Information Technology Support to the Village's employee community. This position involves offering basic initial support for various Village IT systems, including computing devices, applications, and end-user systems. The Technical Support Specialist ensures efficient and effective IT support services to facilitate the smooth functioning of technology within the organization.

Responsibilities:
IT Support:

• Provide Tier 1/2 technical support to Village employees by addressing inquiries and resolving IT-related issues.
• Assist users with troubleshooting, resolving technical problems, and providing guidance on basic IT procedures.

System Familiarization:

• Develop a basic understanding of all Village IT systems to provide initial support.
• Acquire knowledge of Village computing devices, such as desktops, notebooks, tablets, and phones, along with accompanying applications.

Device and Application Support:

• Provide assistance and guidance to users in the operation and troubleshooting of various devices and applications.
• Troubleshoot hardware and software issues on desktops, notebooks, and other devices.

Cloud Systems and On-Premises Support:

• Assist users with technology systems both on premises and in the cloud, as directed by Village leadership.
• Collaborate with other IT staff to ensure seamless functioning of cloud and on-premises systems.

Documentation and Reporting:

• Maintain accurate documentation of support requests, troubleshooting steps, and solutions provided.
• Provide regular reports on common support issues to assist in improving user experience.

Customer Service:

• Offer excellent customer service to Village employees, ensuring their IT needs are met efficiently.
• Maintain a professional and courteous demeanor while assisting users.

Requirements:

• High school diploma or GED certificate.
• 2 years of experience in General Information Technology.
  • An Associates Degree in a related field can be substituted for 2 years of experience.
• Strong familiarity with various computing devices and applications.
• Proficiency in troubleshooting hardware and software issues.
• Basic understanding of cloud computing environments.
• Strong communication and interpersonal skills.
• Ability to learn quickly and adapt to new technologies.
• Excellent problem-solving skills and patience when assisting users.

Note: This job description is intended to outline the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the position.
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Working with the Village of Los Lunas has its benefits.
Full-time employees have access to a variety of benefits that promote health and financial security for themselves and their families. As a public servant, the Village works to provide you with the opportunity to do your best, through meaningful work, without surrendering your personal life.
Work-Life Balance:

• 13 paid holidays and one personal leave day, per year.
• 96 Hours Annual leave with increasing accruals with years of service.
• 96 Hours Sick leave
• 12 weeks paid parental leave for qualifying employees.
• Job-protected, unpaid leave, as granted by the Family Medical Leave Act (FMLA).

Health Benefits:

• 100% employer-paid employee medical coverage.
• Medical, dental, vision, and ancillary plans.
• Gym Reimbursement.

Educational Benefits & Career Development:

• Tuition reimbursement for directly related job degree plans/certifications.
• Supervisor/Leadership development programs.

Compensation:

• Competitive base salary.

Pension Plan: Public Employee Retirement Association (PERA) of New Mexico (NM):

• Defined benefit plan.
• SmartSave Deferred Compensation Plan