Collections Specialist

We are looking for an enthusiastic and professional Collections Specialist to work for a growing HVAC office in Pensacola FL . The Collections Specialist will be responsible for managing accounts receivable, contacting customers with overdue balances, securing payments, and providing updates to the accounting management team. The ideal candidate has excellent communication skills, a polite but firm approach, and a strong commitment to resolving outstanding debts while keeping positive customer relationships intact. We are seeking someone who can operate in line with our core values of: Community Excellence Fairness Growth Loyalty RESPONSIBILITIES: Manage Accounts Monitor aging reports to identify past-due accounts and prioritize outreach. Customer Outreach Contact customers daily via phone, email, and letters to request payment on overdue balances. Negotiate Settlements Work with customers to establish realistic repayment schedules or payment plans. Resolve Disputes Investigate billing discrepancies or customer complaints and coordinate with internal teams to fix them. Maintain Records Document all collection activities, payment agreements, and status updates accurately in our billing system. Reporting Prepare and maintain collection status reports. REQUIREMENTS: Must be proficient in Microsoft Office , experience with Power BI is a PLUS Must have excellent communication skills, as strong speaking and active listening skills are vital to this position. Must have a "Detail-Oriented" mindset to effectively track multiple accounts while balancing several competing deadlines. Must be able to efficiently shift focus between numerous tasks. Must pass a pre-employment drug screen AND background check. Must be at least 18 years old. Must have a High school diploma (or equivalent) Associate's or Bachelors degree in Finance or Business is PREFERREDbut NOT required PAY: Position starts at $20+/hr. (Depending on CURRENT level of experience) SCHEDULE: Monday - Friday.......8am - 5pm BENEFITS: (available after completion of temp period) Major health and dental insurance Life insurance Long term disability 401K with company match Paid sick, vacation and holidays (8) Professional training and industry certification Referral incentives Continuing education reimbursement TEL Staffing complies with regulations enforced by the EEOC. This position is Temp to Hire. No benefits are offered during the Temp period. #J-18808-Ljbffr