Employee Benefits Service Associate & Individual Health Producer

Job Description

Job Description

We're hiring a unique role that blends two functions: supporting our employee benefits team with administrative and processing work, and growing our individual health book of business by working incoming referrals.

This is a great fit for someone who:

• Enjoys both detail-oriented service work AND client-facing sales conversations
• Wants a stable base salary plus uncapped commission upside
• Is excited to build their own book of business while supporting a senior team
• Can move fluidly between focused processing work and relationship-building

Employee Benefits Support (Estimating 60% of role)

• Own ICHRA enrollment processing end-to-end: client intake, carrier submissions, employee onboarding, documentation, follow-up
• Process group benefits administrative work: data entry, carrier portal submissions, document preparation
• Provide backup support to the EB Producer during peak periods (open enrollment, Q4 renewals)
• Respond to routine employee questions on benefits, COBRA, and plan details
• Maintain accurate records in our AMS

Individual Health Sales (Estimating 40% of role)

• Work incoming individual health leads (ACA marketplace, individual major medical, Medicare, supplemental products)
• Quote, present, and close individual health policies
• Manage your individual health book post-sale: renewals, plan changes, client questions
• Document all sales activity in AMS
• Cross-sell life and supplemental products where appropriate

What You'll Be Accountable For (Your "Five")

1. ICHRA enrollments processed accurately and on time
2. EB administrative work completed within service standards
3. Individual health quotes generated and closed at industry benchmark rates or better
4. Individual health book retention (the clients you sell, you keep)
5. Cross-team support during peak EB periods

What We're Looking For

Required

• Active Life & Health insurance license — OR willingness to obtain within 60 days of hire (we'll support study time and reimburse exam costs)
• 1-3 years of experience in insurance, benefits administration, healthcare, or financial services
• Strong attention to detail and comfort with administrative/processing work
• Comfort with sales conversations — including handling objections and rejection
• Proficiency with technology: CRM systems, carrier portals, Microsoft Office
• Excellent written and verbal communication

Strongly Preferred

• ACA marketplace experience
• Experience in an independent agency or brokerage environment
• Medicare experience (Medicare Advantage, Medicare Supplement, Part D)
• Prior work with ICHRA, QSEHRA, or other defined contribution health arrangements

What Makes You Successful Here

• You enjoy both modes of work — quiet focused processing AND client conversations
• You don't need someone telling you what to do every hour of the day
• You take ownership of mistakes and learn from them
• You're coachable and want to grow your sales skills over time
• You can manage a varied workload without losing track of the details

Kapiloff Insurance Agency is a full-service insurance agency dedicated to an exceptional customer experience.

Company Description

Kapiloff Insurance Agency is a full-service insurance agency dedicated to an exceptional customer experience.