Claims Assistant

Job Overview Cherokee Insurance, a leading commercial Property/Casualty insurance provider, is seeking a Claims Assistant to work on-site at our corporate office in Sterling Heights, MI. This entry level role supports the Claims Coordinator, Manager, and Adjusters with claim processing tasks. Responsibilities Provide general assistance to Adjusters, the Claims Coordinator, and Claims Manager in opening, adjusting, and closing claims. Check for police reports online and attach them to claims when available. Get mail when mail is called and distribute incoming faxes. Process BRICS payments, stop pays, form letters, and miscellaneous documents for adjusters. Proofread, attach, and mail out BX payments. Process total loss titles, subrogation payments, and Right Signature requests. Run claim searches and address searches in ISO; report claims to ISO. Send out certified letters, answer claims calls, and provide customer service to insureds, claimants, and other parties. Assist adjusters working from home by processing documents, scanning claim files, and providing support. Help back up front desk/phones when needed. Run title searches and MVRs. Print and distribute Review Works in the Claims Coordinator’s absence; pull daily mail and distribute. Assign new claims in BX and monitor and distribute claims emails. Scan and send field adjusters’ mail. Check with adjusters and offer assistance if needed. Qualifications Computer literacy required; proficiency in various software types. Good oral and written communication skills. Good customer service skills. Ability to manage time and prioritize multiple tasks. Development of conceptual knowledge of insurance claims processing at Cherokee and implementation of improvements. Level & Education Level: Entry level, with increasing responsibility and advancement opportunity based on needs and performance. Education: College coursework preferred but not required. High school diploma required. #J-18808-Ljbffr