General Manager | Denver Airport

Job Description

Job Description

Mission Yogurt, Inc. is seeking a General Manager  to oversee Williams & Graham , located inside Denver International Airport.

At Mission Yogurt, Inc. , we don’t just serve food — we serve experiences. As a proud Colorado-based company operating multiple high-volume restaurant concepts, we’re passionate about creating welcoming spaces, delicious meals, and memorable moments for travelers. Our success is built on our people — the driven, upbeat, and dedicated team members who bring our Mission to life every day.

What Mission Yogurt Offers You:

• Competitive Pay and Bonus Program
• Comprehensive benefits including medical, dental, vision, FSA/HSA, and voluntary life, disability, accident, critical illness, hospital, and pet insurance—effective the first of the month after 60 days of full-time employment.
• 401K plus company match
• Paid Time Off
• Employee Meal Program
• Company-paid Airport Employee Parking or RTD EcoPass
• Room for growth!

POSITION SUMMARY

The   General Manager is responsible for overseeing all aspects of restaurant operations, including but not limited to providing an excellent guest experience, quality control, personnel management, sanitation, equipment maintenance, health inspections, and inventory management. This role requires an in-depth knowledge of various company and restaurant policies and procedures.

What We Are Looking For :

• Candidates who possess at least three  years of full-service/quick-serve restaurant/retail management experience.
• Delivers superior food and beverage service and maximizes customer satisfaction.
• Upholds ideals, values, and practices that are the foundation of Mission Yogurt: Loyalty, Innovation, Service, Communication, and Flexibility.
• Adheres to Mission Yogurt's safety, sanitation, and cleanliness policies and practices.
• Ensures all operating and quality standards are met.
• Upholds a professional and ethical management style and presentation.
• Assesses work-related issues in a professional manner and exercises honest, non-biased judgment.
• Ensures safety and security of both guests and team members.
• Prior experience in multi-unit operations is strongly preferred. 

Job-Specific Duties:

• Set objectives and targets for staff.
• Determine staff needs and prepare/approve schedules.
• Participate in hiring, onboarding, coaching, counseling, training & development of staff and managers.
• Set and monitor quality and service standards for staff.
• Be fluent in health department inspections.
• Communicate company policy, standards, and procedures to staff.
• Oversee the preparation and presentation of beverages and dishes to meet set standards.
• Interact with customers to develop loyalty and handle customer concerns.
• Monitor the cleanliness and hygiene of front-of-house areas and staff.
• Promote and practice compliance with fire, health, safety, and hygiene standards and regulations.
• Ensure adherence to cash management procedures.
• Responsible for daily fiscal management.
• Ensure adherence to stock control procedures; monitor and order supplies.
• Strong grasp of food cost, financials, and inventory control.
• Work with the marketing team to organize promotional activities.
• Maintain regular communication with restaurant staff and management through meetings and discussions.
• Work with Human Resources to address disciplinary issues with team members.

Physical Demands:

Must be able to work on your feet for up to 12 hours. Position requires prolonged standing, bending, stooping, twisting, reaching overhead, and lifting products and supplies weighing 20 pounds, and occasional lifting and/or moving up to 50 pounds, as well as repetitive hand and wrist motion.

Mission Yogurt, Inc. is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law. While Mission is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.