Customer Service Representative

Benefits:

Dental insurance

Employee discounts

Health insurance

Training & development

Join a Team That Values Your Growth and Performance

Window World, the nation’s largest exterior remodeling company, is looking for a motivated and customer-focused Customer Service Representative (CSR) to join our growing team.

This is more than a typical “answer the phones” role—our CSRs play a critical part in creating a first-class customer experience and helping drive the success of our business by converting inquiries into scheduled appointments.

If you’re energetic, organized, and confident speaking with customers, this is a great opportunity to build a long-term career with real advancement potential.

What You’ll Do

Handle a high volume of inbound and outbound calls with professionalism and confidence

Convert customer inquiries into scheduled in-home appointments

Schedule sales, installation, and service appointments efficiently

Provide clear, helpful communication to customers throughout their experience

Resolve customer concerns and follow up to ensure satisfaction

Accurately input and maintain customer information in our CRM system

Support team operations by keeping schedules organized and up to date

What We’re Looking For

Strong communication skills and a confident phone presence

Positive, customer-first attitude

Ability to build rapport quickly and guide conversations

Organized and detail-oriented, especially with data entry and scheduling

Comfortable working in a fast-paced environment

Previous customer service, call center, or scheduling experience is a plus

Compensation & Benefits

$20–$22/hour (based on experience)

Performance-based bonuses

Paid time off and holidays

Paid training and ongoing development

Stable, full-time hours year-round

Flexible scheduling options

Opportunities for advancement into sales, management, and leadership roles

Supportive, team-oriented work environment with company events

Why Window World?

At Window World, we combine high-quality products, industry-leading warranties, and exceptional customer service—all at an affordable price. Our team is the backbone of that mission.

If you’re looking for a company where your performance is recognized, your growth is supported, and your work actually makes an impact—we’d love to hear from you.

Apply Today

If you’re ready to take the next step in your career and be part of a growing, high-performing team, apply now.