Client Services Case Manager

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Position Summary

Carefully Caring Home Care is seeking a full-time Client Services Case Manager to join our administrative team. This position plays an important role in supporting our day-to-day home care operations while ensuring excellent client and caregiver experiences.

The ideal candidate must be highly organized, able to multitask in a fast-paced environment, and comfortable handling a high volume of phone calls, documentation, and client communication throughout the day. This position may include rotating paid weekend on-call shifts and offers opportunities for advancement within a growing company.

A positive attitude, professionalism, strong communication skills, and excellent customer service are essential for success in this role.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently
• Provide excellent customer service to clients, caregivers, referral sources, and team members
• Contact new clients and assist with intake and insurance-related information
• Complete client wellness checks and periodic in-home visits
• Document all client interactions and encounters within company systems
• Maintain accurate electronic filing, documentation, and communication records
• Assist with six-month client renewals and care plan updates
• Monitor client satisfaction and ensure services are being provided appropriately
• Support compliance efforts in accordance with state, federal, and company requirements
• Work closely with supervisors and administrative staff to resolve client or caregiver concerns
• Assist with tracking and maintaining client and caregiver documentation
• Communicate with insurance companies regarding client information and service-related issues
• Ensure clients are receiving authorized ADLs and IADLs listed within their care plans
• Support general office operations and administrative tasks as needed
• Participate in rotating paid weekend on-call coverage as needed

Skills & Qualifications

• Must have a valid driver’s license, reliable vehicle, active insurance, and safe driving record
• Must be fluent in English
• Strong computer skills and working knowledge of Google Workspace products required
• Strong organizational, typing, and documentation skills
• Ability to communicate effectively both verbally and in writing
• Ability to multitask and work efficiently in a fast-paced environment
• Strong interpersonal and problem-solving skills
• Ability to work independently and collaboratively as part of a team
• Ability to maintain professionalism and confidentiality at all times
• High School Diploma or equivalent required
• Previous administrative home care experience preferred

Benefits

Full-time employees may qualify for the following benefits:

• Paid time off
• 401(k) retirement benefits
• Overtime pay
• Opportunities for growth and advancement

Additional Information

• Job Type: Full-Time
• Pay: $22–$25 per hour
• This position requires the use of your own vehicle for work-related responsibilities
• This is an in-person position within our office environment

Application Question(s)

• Do you have a vehicle you are willing to use for work, along with a driver’s license and insurance?

Experience

• Working at an office of a home care agency: 1 year (Preferred)
• Administrative HHAeXchange system: 1 year (Preferred)
• Administrative home care: 1 year (Preferred)