Field Service Technician - Memphis, TN

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free Electric Adventure Vehicles we build, and for the curious, courageous souls we seek to attract. We constantly challenge what’s possible, reframe old problems, seek new solutions, and operate comfortably in unknown areas. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary This position is for a hands‑on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team‑oriented individual capable of working in a dynamic, fast‑paced environment. While based primarily at one location, it may require operating remotely or traveling to various sites, including the production plant, to provide vehicle support as business needs demand. Responsibilities Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at service centers or in the field. Identify and explain the Rivian product line, EV framework, tools, and accessories. Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety. Conduct road tests to ensure the quality of repairs. Manage necessary parts operations, including ordering, receiving, shipping, and inventory. Identify areas of improvement and provide feedback to senior technicians or leadership. Support service campaigns and containment initiatives. Ensure that all work and technical notes are properly documented for internal and external use. Work collaboratively with a team spirit and maintain high‑quality work with minimal supervision. Communicate with a high level of professionalism in customer‑facing situations. Stay current with technical skills and complete required training. Qualifications High School Diploma, GED, or other recognized high‑school equivalency credential preferred. Proficient in using hand tools and power tools. Must be at least 21 years old. Must possess a valid driver’s license and maintain a clean driving record, with no driving‑related suspensions or revocations within a 3‑5 year period. Ability to drive a non‑commercial truck and trailer is preferred. Must be available for a 40‑hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs. Proficient with laptops or computers in Windows or Mac environments. Strong organizational skills, attention to detail, and an eagerness to learn. Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.). Ability to read and speak fluent English. Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events. Experience Hands‑on work experience in an automotive shop is highly preferred. However, this role is open to various levels of experience, from entry‑level to career technicians. A background in electric vehicle (EV) or hybrid repair is considered a plus. Experience in start‑up environments is preferred. Experience with parts departments, billing, and work order management systems is preferred. Spectrum of Technical Skills Low Voltage & Electrical Systems: Technicians should have a foundational understanding of basic electricity theory and be able to safely use a DVOM for various circuit measurements. Proficiency should extend to reading and leveraging electrical schematics as a diagnostic resource. High Voltage Systems: A core requirement is understanding the risks involved with high voltage systems and the ability to safely power them down and work on them using appropriate personal protective equipment (PPE). Highly skilled technicians will be capable of diagnosing complex high voltage faults related to charging, isolation, and interlock loop issues using the manufacturer’s diagnostic processes. Chassis, Brakes & Suspension: Technicians should be proficient in fundamental chassis service, including the ability to mount and balance tires, perform vehicle alignments, and replace brake system components. The role requires the ability to diagnose mechanical suspension components and progress to repairing advanced vehicle dynamic issues related to traction control, ABS, and power steering. Thermal Systems: Technicians must be able to service vehicle thermal systems, including coolant drain‑and‑fill and refrigerant handling with a 609 certification. A comprehensive understanding of the entire A/C system and its components is expected. Advanced Driver Assistance Systems (ADAS): A working knowledge of ADAS is required, beginning with a basic understanding of the features and their operation. Technicians will be expected to replace system components and perform necessary calibrations. Body & Glass: The role includes responsibilities related to the vehicle body, from assisting with glass removal and installation to safely replacing windshields and other glued body fixtures. Technicians may be tasked with adjusting body panels to specified tolerances and diagnosing issues such as wind noise and water leaks. Pay Disclosure The salary range for this role is $22.50 to $33.13 per hour for Tennessee‑based applicants. An employee’s position within the salary range will be based on factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for an annual performance bonus. Rivian offers a comprehensive package of benefits for full‑time and part‑time employees, their spouses or domestic partners, and children up to age 26, including paid vacation, paid sick leave, and a competitive portfolio of insurance benefits (life, medical, dental, vision, short‑term disability insurance, long‑term disability insurance). Eligible employees may also participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program. Full‑time coverage is effective on the first day of employment; part‑time coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at View email address on click.appcast.io. #J-18808-Ljbffr Rivian