IT Support Technician II

Provides prompt, courteous, and helpful user support to the Tulane University community. Executes their responsibilities by providing comprehensive on-site support, concise and relevant phone help, efficient remote desktop interface, and/or second level Windows or Mac support. Contributes to the comprehensive tracking and reporting on problems trends while inputting into the creation of support systems. Collaborates with other IT analysts an IT staff to implement services, deliver user education resources, and identify appropriate technology solutions. The position must posses the strong technology, leadership, and communication skills required to assist the Associate Director of Technical Support and Assistant VP of Enterprise Services in meeting the core goals of customer service and technical support. Qualifications Minimum Qualification: 2 years’ experience working in a Windows and Macintosh operating system desktop software and support environment. 1 year of Configuration Management and deployment at scale Preferred Qualification: Macintosh configuration deployments tools and best practices Experience with incident management tools such as Service Now A+ Network+ About Us Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities. Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io . #J-18808-Ljbffr Tulane University