Sr SCM Ops Analyst

Department: Supply Chain Management Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: The Senior SCM Operations Analyst supports the SCM Center of Excellence Process and Automation Team by improving processes and technology solutions across Coupa, Ironclad, and SAP. They'll lead strategic initiatives, analyze complex challenges, and manage projects throughout the lifecycle to ensure solutions align with Supply Chain Management objectives. They'll evaluate risks, prioritize demand, and coordinate resources while driving cross-functional alignment and measurable business results. The Senior SCM Operations Analyst leverages strong analytical, problem‑solving, communication, and stakeholder management skills, along with a continuous improvement mindset, to enable automation, drive operational excellence, and deliver business value across Supply Chain Management. Additional Details: The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Effectively applies knowledge and skills of analysis, business processes, systems, project methodologies, requirement definitions and testing to develop quality solutions and implement Source-To-Pay initiatives or projects that reduce costs and promote efficiencies, and improve Customer value Maintain working knowledge of administrative functions on all SCM Purchasing Systems and perform systems administration activities (i.e., security, master data, integrations, content, templates, parameters, etc.) and supports projects as a subject matter expert with an understanding of the system functionality Take on challenges of unfamiliar tasks; Experiments to find new solutions & identifies and creates the processes necessary to complete complex tasks including system improvements Partner with Technology Team members, on behalf of the SCM Business, to coordinate and facilitate Source-To-Pay technology enhancements and solutions Create content and conduct training to help lead resolution of Customer Service issues by explaining logic, processes, and procedures and checks for comprehensive understanding Communicate complex Source-To-Pay system and process information fluently with diverse Stakeholders and Leaders; Seamlessly adapts style to meet audience needs and promotes SCM goals and initiatives through extensive relationship development Develop presentations and comprehensive project reports to relevant Stakeholders to promote the value of system changes to aim Customers buy-in Proactively collaborates with Internal Customers to assess pain points and develop solutions to improve capabilities and optimize the Source-To-Pay systems Work with internal and external auditing departments to ensure departmental practices are in compliance with Federal regulations Coordinate content and authors policy updates and publishes internally May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Knowledge of S2P Enterprise systems and third party application development platforms with integrations or dependencies on both existing and planned SCM systems, policies and procedures to automate business solutions Knowledge of how to manage time effectively through organizing work and seeking guidance as needed to resolve issues/questions in order to meet deadlines and service level agreements Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Knowledge of administrative and systems, word processing managing files and records, designing forms, and other office procedures and terminology Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and Skilled in understanding the implications of new information for both current and futur #J-18808-Ljbffr