Online Grocery Pick-Up Clerk

Join to apply for the Online Grocery Pick-Up Clerk role at Kroger. Job Description Select and gather products for customers' online orders in the most efficient manner, paying attention to freshness and quality. Assemble customers' online orders, process coupons and payment, deliver and load orders to customers' cars when they arrive for pick-up. Provide a positive customer‑service experience that encourages repeat online shopping, while demonstrating Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities Select and gather products for customers' online orders efficiently with attention to freshness and quality. Initiate and complete the selection process for customers' online orders. Assemble orders, process coupons and payment, and deliver orders to customers' cars at pick‑up. Scan and bag orders on the go while following bagging standards. Communicate substitutions or exceptions to customers' orders at pick‑up. Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. Adhere to local, state, and federal laws, food safety procedures, and company guidelines. Receive customers' orders from the Order Selector according to guidelines and store products in optimal temperature zones. Read and follow directions in the note section. Ensure quality and freshness of all items chosen. Communicate with customers via a portable phone and respond to calls professionally and promptly. Retrieve each customer's order from all staging locations, ensure accuracy, and load it into the customer's car. Process orders through the point‑of‑sale system. Determine appropriate substitutions for out‑of‑stock items per policy. Maintain organization and cleanliness of staging areas and equipment. Report pricing, scanning, or item‑location discrepancies and invalid temperature alerts to the e‑commerce supervisor. Inspect equipment and notify superiors of items needing repair. Perform required opening and closing procedures. Assist in training new e‑commerce team members. Meet or exceed productivity standards. Work cooperatively in a high‑paced and sometimes stressful environment. Manage conflicts in a reasonable, nonconfrontational manner. Act with honesty and integrity regarding customer and business information. Follow directions and seek assistance when necessary. Provide support and assistance to minors, individuals with special needs, and older adults. Perform essential job functions with or without reasonable accommodation. Minimum Position Qualifications Ability to work without supervision. Ability to read shelf tags. Basic math skills (e.g., counting, addition, subtraction). Excellent oral and written communication skills. Desired Previous Experience Any experience as a personal shopper, in a production‑oriented or warehouse environment, stocking shelves, or as a cashier. About Us From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation's largest grocer with nearly 2,800 stores in 35 states, operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities and each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part‑time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! What You’ll Receive From Us A wide range of healthcare coverage, including medical, dental, vision and prescription coverage through company plans or collective bargaining agreement plans. Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology, and more. Up to $21,000 in tuition reimbursement over your career through the industry‑leading Continuing Education program. Vast potential for growth through industry‑leading training programs and diverse career pathways. Seniority Level Entry level Employment Type Part‑time Job Function Management and Manufacturing Industries Retail Referrals increase your chances of interviewing at Kroger by 2x. 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